As a childcare provider, we understand your concern and are thankful you’ve acknowledged we took your concern seriously; children’s needs are of utmost importance to us. Whilst we do not give parents our policies, they are available upon request. For children with health needs, we complete care plans, which were discussed and agreed with you. Even so, we accept our various preventive measures let you down.  We inspect all food items for allergens to use according to dietary needs. We followed up on the incident concerning oats whereby, having discarded the packaging, we looked on the website where it stated not suitable for milk allergy sufferers because this allergen is present in the environment. When we next purchased the oats, there was no warning on the packaging so we informed you as we felt it was important you knew this.  We’ve now been assured the oats don’t contain milk. We’re deeply sorry our care standards have failed you as we strive to provide excellent standards of care.