Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear about the challenges you and your sister faced at our nursery. We take feedback seriously, and I want to assure you that we have actively investigating the incidents you've described. <br>To address your concerns, we have conducted a thorough internal review. Additionally, we would appreciate the opportunity to discuss this matter further with you and gather more details about the specific incidents to aid in our investigation. Please feel free to reach out to our management team directly at 0330 433 2460 or email parentenquiry@brighthorizons.com. We value your input and are committed to making the necessary improvements to enhance the overall experience for our families.<br>Thank you for bringing this to our attention.