We are sorry to hear your opinions regarding Epsom. Like all childcare providers, it is our responsibility to address any concerns raised in relation to injuries on a child. The management team were obliged to meticulously adhere to our established safeguarding policies, along with guidance from local authority professionals. There appears to have been a misunderstanding regarding the communication expectations between us and what was left unresolved. Rest assured, we will follow up with you to address this matter.