Hi, thank you for taking the time to leave your feedback. We are sorry to read that you had a disappointing experience with us. Our nursery team consists of passionate, dedicated, and knowledgeable childcare professionals who work hard to provide exceptional childcare and education. We take all feedback provided incredibly seriously and are constantly working hard to improve. If you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.