Hello KM,<br>As you are aware, the points you have raised in this review were the subject of a formal complaint made by yourself to our regulator, who investigated this in person. After a visit to our setting, sight of our email records and files, they did not uphold any element of your complaint. <br>Any registered services presented with the circumstances of your situation would have to follow the same protocols that we did. Whilst we can appreciate that this left you feeling a great deal of resentment towards the service, it is our duty to take this action. <br>We wish you all the best for the future.