Firstly, I would like to apologise that your experience has fallen short of that expected of us as a group.<br>I would like to clarify and reassure you that we have been recently communicating with our families regarding the increased issue with fly-tipping around the setting, which is attracting more pests. With this, we have informed parents of the actions we have been taking. Ofsted and Environmental Health have been notified, and both agencies are happy with the processes we have in place to manage the situation.<br>I understand that when changes occur within a nursery it will leave parents with concerns and questions. We do have an open-door policy and are always happy to talk through your concerns and demonstrate all the processes we have put in place to take effective action. I would like to assure you that the safeguarding and welfare of our staff and children is our number one priority.<br>We wish you and your child all the luck in their new setting.<br>Kindest Regards