Naturally, we feel disheartened to receive this review and we are so sorry about the experience your family has had. We have been working diligently with our Bournemouth team to enhance the quality of care and we have an unwavering commitment to continuing to improve our delivery of high-quality care and education throughout the nursery.<br><br>We have implemented significant enhancements throughout the nursery recently. One notable change is the appointment of a new, highly experienced management team. This team has and will play a pivotal role in reinforcing our dedication to continuous improvement and unparalleled quality.