Dear Parent,<br>Thank you for providing your review, we do apologise that your experience fell short of what we expect as a group. I have looked into the concerns you have raised and have spoken with the team about the importance of settling in sessions for new starters and they have revisited our policy around this. Each child settles differently into nursery and so settle sessions should be tailored to your child's individual needs, I am sorry that you didn’t experience this.<br>All reviews help us to learn and improve our processes ensuring that the safeguarding and welfare of our children is always our highest priority.<br>We wish you luck in your new setting.