Thank you for taking the time to write a review. As the founder and director of this family business, I have thoroughly investigated your claims (including checking records from last year) and I have not found them to be justified. Certainly, our transitions have been handled in a different way this term due to the complete refurbishment of the Newmarket nursery but at all times children’s welfare has been at the heart of our decisions. It seemed unfair to us to leave your little boy without his friends and familiar teachers, even for 3 weeks. Yes, snacks and sandwiches are part of our daily offering but so are 2-course lunches, cooked from scratch by our qualified and experienced chef - you have clearly taken your example out of context. Your attitude to my staff was also unjustified and I do not tolerate this from our customers. However, I do wish you and your family all the best.