Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the wonderful room staff and the range of activities, including trips to the park, as well as our lovely facilities.<br><br>We're sorry to hear about your concerns regarding staff retention and communication issues, particularly with billing. Your feedback is valuable to us, and we take your comments seriously. We understand how important clear and efficient communication is, and we apologise for any inconvenience you've experienced.<br><br>Please know that we're continuously working to improve our services and address any challenges. Your feedback will be shared with the team, and we will make every effort to enhance our communication and billing processes. <br><br>Thank you again for your review