Thank you for your review. We're truly sorry to hear about your experience. We take all feedback seriously, and we're committed to providing a nurturing and caring environment for all the children in our nursery. Every child's well-being is of utmost importance to us, and we'll thoroughly investigate and address these issues to ensure they don't happen again. We appreciate your feedback, and we're determined to make necessary improvements to provide a better experience for all parents and children. Thank you again for your review.