Thank you so much for taking the time to share your feedback and write a review. We appreciate your involvement as it aids us in our ongoing commitment to improve. Please rest assured that we prioritize the welfare and comfort of all children under our care. Each member of our team is diligently trained to respond to the needs of the children as swiftly and appropriately as possible. Moreover, we have stringent policies and protocols, of which all staff members are fully aware. These guidelines are continually reviewed and updated to ensure adherence and to reinforce our commitment to providing an optimal environment for the children. We regret any difficulties you have experienced and genuinely apologise for any distress this may have caused. However, it's important to also emphasize the numerous positive experiences your child has had in our care, which we have shared with you previously. Our primary aim is to provide a nurturing and secure environment for every child in our care.