Thank you for taking the time to bring your experience to our attention. We are deeply sorry you feel this way and it is something we take very seriously. We don't have a record of any formal complaints made by you, would you be available for a call to discuss in more detail so we can better understand your experience? We have been through all your emails and have found no discrepancies in your bill. We sincerely wish we were given the opportunity to work with you to overcome any issues.  Once again, we are very sorry that you feel the experience did not meet your expectations. We wish you the very best.