Our ‘vision’ is the welfare and development of every child at the setting, not our rating on this website, especially as only months ago you reviewed the setting top ratings. We are sorry you felt you had to pull your child out of the setting due to procedures not being followed, at times we cannot follow all parent's requests or suggestions of how a given situation should be managed as it is not always the correct way. We would like to state that all procedures are always followed fully. At no point does any member of our team leave any child to cry. The management team has over 30 years of experience, with extensive knowledge and passion for child development & the successful running of a nursery. For example, we know that children under 5 cannot be tarnished with the unwelcome and derogatory terminology such as ‘bully’. Developmentally children of the age you are referring to are unable to preconceive intentional harm towards another child. We refute that any child in the setting is in any way a bully.