Thank you for sharing your concerns about your experience with Step Start Nurseries Braintree. As a senior nursery representative, I am disappointed to hear about your dissatisfaction and want to address your concerns while respecting the privacy of all involved.<br><br>We take the well-being and happiness of every child in our care very seriously, and we are committed to providing a supportive and nurturing environment for all children, including those with additional needs. Our staff are trained to recognise and respond to the individual requirements of each child. Our team has an experienced SEN Coordinator who has worked within the local authority for over 10 years, managing the SEN coordination within the Council. In addition, we work closely with parents to ensure that we meet their child's unique needs.<br><br>We understand that your experience was some time ago, and our communication could have been better during that time. However, it's been something that we needed to improve all around, so we have been working diligently to refine and enhance our process since then. We are committed to continually improving the care we provide to meet the needs of all children and families.<br><br>We value open communication and constructive feedback, as it helps us improve ourselves and the care we provide.