Hi, thank you for taking the time to leave a review and for providing us with your feedback. Turning families away is always a resort decision and not one that's undertaken lightly. It's done to ensure the health and safety of the children in our care and that we comply with statutory ratio requirements. We would like to reassure you that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.