Hi, thank you for taking the time to leave your feedback. We would like to apologise for your experience with us. Our dedicated team is so passionate about providing exceptional childcare and education. The difficult decision to turn away families is not one that’s made lightly and done to ensure the continued safety and wellbeing of the children in our care. Please be assured that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.