We are sorry that you were unhappy with your experience at our nursery. We take all feedback seriously and are always looking for ways to improve our setting/service. We pride ourselves on being a small, safe and friendly nursery, in a homely environment.<br><br>OFSTED (Office for Standards in Education) is a professional government body, that monitors nurseries impartially throughout the country.<br><br>Our nursery was actually the first nursery to open in Newcastle upon Tyne, established in 1970, meaning we have been receiving customers for 53 years.<br><br>We are happy that you initially selected us to care for your daughter, as you did with your first child, and are sorry that you were dissatisfied with our efforts to rectify any complaints raised.