Hi, thank you for taking the time to leave your feedback. We sincerely apologise for your experience with us. Turning families away is always a last resort decision and one that’s made to ensure that our dedicated team can properly meet the needs of the children in our care. Agency staff are used to ensure we remain compliant with statutory ratio requirements. Please be assured that your comments are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 0800 028 4500.