Thank you for your detailed feedback, as always, we will use it to improve our services.<br>After looking into your concerns, I can confirm that settles have been arranged for you with your welcome letter on 18.10.2022.<br>Extra sessions are shared weekly but availability is subject to change as extra sessions are booked on an ad-hoc basis.<br>Same-day bookings for extra sessions are more difficult to accommodate due to adult-to-child ratios.<br>We would like to apologise that your December request was impossible to be accommodated.<br>We really value parent feedback and therefore we have an open-door policy where this type of concern can be addressed with management. I understand that when we have asked you why you were leaving the setting, you said that the weather in the UK was the issue and you were relocating, failing to raise the above. <br>We genuinely would like to wish you all the best for the future ahead.