Thank you for your review and for praising our dedicated staff and that your child had such a happy time at our nursery. I am sorry there was an issue with communication when we had a heatwave. I know we immediately installed air conditioning units and made the environment as comfortable as possible for the children, but it appears we missed responding to you about your concerns at the time, for which I apologize. Thank you again for taking the time to make a review, it really is appreciated by the staff.