We're grateful and appreciate you taking the time to share your rating with us. It is lovely to read how much your son loves the nursery, especially the indoor and outdoor space, as well as how happy he is when you drop him off and collect him. Thank you also for your positive comments about recommending the nursery to others and for the team’s support to ensure your son's needs are met.<br><br>We are Sorry to hear how disappointed you are regarding your son’s observations. I have spoken with the nursery manager about this, and we can see on your son’s learning journey that 13 observations have been uploaded since he started Bluebell Hill Nursery. Please speak with the nursery team if you are not receiving the observations properly as they will be more than happy to help. Thank you again for your feedback.