Dear BE, we are sorry that a single instance where your child's nappy was not changed has caused you so much upset. We explained in detail and in writing the events of that afternoon and had hoped you would understand why staff had been distracted for the 5pm change. We apologize again. Our staff, who are experienced and qualified, are passionate about the quality of care for all the children in our setting, so the suggestion of them being lazy or leaving children unattended or not interacting would of course be upsetting for them. Our staff build very positive relationships with both our children and their families. This is born out by the many families who have been with us for years and the glowing testimonials we regularly receive. We are sad that in your instance we have not met your expectations, and you have decided to leave rather than talking to us further (as we offered). We would however like to wish you and your child all the best for the future.