Hello and thank you for your feedback. It is wonderful to read that you are happy with the care provided to your child. We are delighted you are part of the Busy Bees family. <br>We take care to ensure all our Policies, Terms and Conditions are clearly communicated to our parents from the point of enrolment and understand bank holidays, sickness and other time away from nursery can be a source of frustration at times. This is especially true when additional or unexpected holidays are brought into effect and we acknowledge your comment on this. <br>Thank you again for sharing your experience. <br>Best wishes, <br>Busy Bees Nurseries