Hi, thank you for taking the time to leave your feedback. We are committed to providing an exceptional childcare service and we would like to reassure you that your comments are being taken seriously. The health and safety of our children are paramount, and we have taken the decision to use agency staff in order to remain compliant with ratio requirements. Building a strong relationship with our families is important to us and our team strives to share photos and updates throughout the day so we can all enjoy the children's many fantastic achievements. If you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.