Dear M O, We understand your concerns and take all feedback very seriously. We apologise for any negative experience you may have had, and we invite you to come in and discuss your feedback face-to-face.<br>Our utmost priority is to provide a safe and nurturing environment. We have a strong track record of delivering high-quality care and education for children, as evidenced by the positive feedback we've received from other parents. We have strict policies in place to ensure the safety and well-being of all children in our care.<br>We have built a strong team at Banana Moon Croydon, and our team work tirelessly to ensure we provide the highest possible standards of care in our setting. We are proud to be a trusted part of many families and a valuable part of the local Croydon community.<br><br>Thank you for bringing your concerns to our attention, and we look forward to the opportunity to address them in person as we strive to move forwards.<br>Carlos, Nursery Manager