Myself and my team are deeply saddened with your review, since we took over the nursery in August, we have responded positively to all your requests. We showed you electronic proof that your child's nappy was changed 10 minutes before you arrived, it was unfortunate that it had become dirty within those 10 minutes.<br>We also explained that water play is our continuous provision and therefore her socks did become wet as she was playing in that area on your arrival, we supported her to wear her slippers but she declined so from listening to the Childs voice, whilst promoting the Children's Rights Act (1989) Article 53, we had put her best interest first knowing her socks could be changed once she had finished learning through her play.<br>Again, I am sorry you feel this way and I am more than happy to discuss in more depth. All the best, the Wise Owl Team.