Thank you for taking the time to write a review, we take every complaint seriously and we are sorry you felt our level of care fell short this time. The Team works very hard to ensure the needs of every child are met and if a child does not want to participate in any activity then we allow the child to explore other areas of the room.<br><br>We would welcome the opportunity to review this further. Please could you contact ukcomplaints@brighthorizons.com to share further details of your experience.