Thank you for taking the time to share your personal experience of Building Blocks – After School Club. We are sorry that this isolated occurrence has left you feeling that your overall experience of Building Blocks was negative. I have attempted to address this with you personally to reiterate not only the efforts taken to resolve on the day itself but consequently the full procedural review that has taken place to prevent this very unusual circumstance from occurring again. I would be grateful for the opportunity to speak with you directly and discuss this in more detail with you. Please contact me on (email / phone) Kindest regards Liz