Hi Gaynor, thank you for your review. Providing children with the best start in life is of paramount importance to Busy Bees. We have passed your feedback on to our relevant teams. We would be interested to hear more about your experience with Busy Bees Sunderland, Fulwell. Please email enrolments@busybees.com should you be happy to discuss this in more detail. <br>Best wishes, Busy Bees