Dear Aisha M, thank you taking the time to review Busy Bees Ilford.<br>We sincerely apologise that this incident took place. We followed the correct procedure immediately after the incident to ensure the safety of the child and we have since re-trained staff and taken learning from this experience. We understand the serious impact of this on the child and to yourself as providing children with the best start in life is of paramount importance to Busy Bees. <br>Best wishes, Busy Bees.