Thank you for your feedback. Our biannual Quality of Service survey receives over 90% satisfaction but to maintain this standard we always avoid complacency and endeavour to improve. We are sorry regarding your daughter's nappy incident; we immediately dealt with the issue as discussed during our meeting and we informed you about the implemented procedure to ensure your satisfaction and your daughter's wellbeing. We closely monitor all the children and have regular nappy checks and changes throughout the day. <br>Staffing arrangements have been extremely difficult in the last two years due to Covid isolation rules. Occasionally, due to unforeseen circumstances, we have to rotate our staff, however, the children's safety is paramount and the Nursery will always comply with the Ofsted requirements. <br>We are sorry that you feel unsatisfied with the Nursery but we are pleased to see your daughter enjoying her time here and is happy during her sessions.