Thank you for taking the time to write a review and giving us your feedback. We are sorry to hear that you feel your experience at Up and Away was not a wholly positive one. <br>As a nursery, we work hard to ensure all our families receive the very best care at all times and we retain the excellent reputation we have worked so hard to gain. The welfare of all our children is of paramount importance and we have rigorous policies and procedures in place that ensure their safety and wellbeing whilst in our care.  <br>We pride ourselves on exceeding parent’s expectations and would therefore welcome the opportunity to discuss the issues you have raised in more detail so we can better understand your experience.