It's disappointing that you feel you did not have a good experience at our Nursery and that you didn't get to know our setting manager to see how amazing she is. The manager has been in position for 6 years, not only is she incredibly caring, she has a wealth of knowledge and is always striving to provide the best possible provision. Prior to the pandemic, we had parents entering the nursery to drop off and collect their children, all early years settings put measures in place such as drop off and collecting at the door to keep the children and staff safe. With regards to your child being bitten while at nursery, we strongly feel the incident was handled appropriately in line with our P&Ps, unfortunately, some children go through phases of unwanted behaviour and there could be many reasons for this, which is why we have a very thorough behaviour management policy and accident forms to fully explain any occurrences that happen, which you did sign on the day, during the handover.