Hi there, Thank you for your feedback on our setting in Fitton Hill. We are very sorry that you have had a poor experience at our setting. We have had the information from your complaint passed on to us at the directorship level. We take any and all feedback, both positive and negative, very seriously. If you would like to contact the nursery further to deal with your specific complaint in more detail then we would be happy to do so. Again, we are sorry for your poor experience and are here to deal with any issue you may have going forward.