Nursery Administrator - Part-time - 15 hours per week

The Nursery Administrator position is being offered on a Part-time basis working 15 hours per week from Monday to Friday. You will ideally work 3 hours per day between 1pm and 6pm - some flexibility is required. 

Help Create a Positive Experience for Children and Families

At the YMCA Fairthorne Group, we believe every child deserves the best possible start in life. Behind every thriving nursery is a welcoming, organised and supportive environment, and that's where you come in.

We're looking for a friendly and proactive Nursery Administrator to become an integral part of our team at YMCA Nursery Andover. As the first point of contact for families and visitors, you'll play a key role in creating a positive experience while providing essential administrative support that helps our nursery run smoothly.

If you enjoy working with people, have excellent organisational skills and take pride in delivering outstanding customer service, we'd love to hear from you

What You'll Receive

• Refer a Friend Scheme
• Employer pension contribution
• 25 days annual leave (pro rata), increasing with service up to 30 days
• Option to purchase up to 10 additional days leave each year
• Celebration Leave for life's special moments
• Employee Assistance Programme with Health Assured
• 50% discount on nursery fees
• Discounts on YMCA day camps, family activities and holidays
• Campsite and activity discounts at YMCA Fairthorne Manor
• Cycle to Work Scheme
• A welcoming and supportive culture
• Opportunities for personal and professional development

About The Role

As a Nursery Administrator, you'll provide a warm and professional welcome to families, visitors and colleagues, both in person and over the telephone. You'll support the day-to-day administration of the nursery, helping to ensure processes run efficiently while contributing to a positive experience for children and their families.

You'll also play an important role in promoting the nursery within the local community and supporting activities that raise awareness of the services we provide.

What You'll Be Doing

In this varied and rewarding role, you will:

• Welcome families, visitors and professionals with a friendly and helpful approach, managing enquiries both in person and over the telephone.
• Support parents throughout the nursery admissions process, including arranging viewings, sending information packs, booking settling visits and maintaining records on our nursery management system.
• Maintain accurate and confidential records, including children's files, accident records and other important documentation.
• Provide administrative support for HR processes, including arranging interviews, preparing recruitment paperwork and maintaining staff records and training files.
• Promote the nursery through social media, newsletters, emails and relationships with local partners and stakeholders.
• Support community engagement activities and help raise awareness of YMCA services within the local area.
• Work collaboratively with colleagues to ensure the smooth running of the nursery and provide practical support within nursery rooms or during lunch cover when required.
• Manage challenging situations professionally and maintain excellent customer service standards.
• Ensure confidentiality is maintained and follow all YMCA policies and procedures.

What We're Looking For

We're looking for someone who enjoys building relationships and takes pride in providing excellent support to both families and colleagues.

Ideally, you'll have:

Essential

• Experience in reception, front-of-house or customer-facing roles.
• At least two years' experience performing administrative duties in a busy environment.
• Excellent IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and database systems.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Excellent written and verbal communication skills.
• The ability to maintain confidentiality and handle sensitive information appropriately.
• Confidence in managing challenging situations and delivering excellent customer service.
• A positive, proactive and reliable approach.

Desirable

• Experience working within an early years, childcare or education setting.
• Experience using nursery management systems.
• An understanding of community engagement and social media promotion.

Grow Your Career With The YMCA

At YMCA, we're committed to supporting our people to grow and develop throughout their careers.

You'll benefit from:

• Ongoing training and development opportunities.
• Supportive colleagues and opportunities to share best practice.
• The chance to be part of an organisation that makes a real difference within the community.

We'd Love To Hear From You

If you're passionate about providing excellent support and want to be part of a friendly and welcoming team, we'd love to hear from you.

Even if you don't meet every requirement listed above, we encourage you to apply. We recognise that great people come from a variety of backgrounds and experiences, and we're committed to helping talented individuals develop and succeed.

Join YMCA Nursery Andover and help us nurture futures, support families and make a lasting difference in our community.

Successful applicants will be required to undertake an Enhanced DBS check.

YMCA is an equal opportunities charity committed to diversity, inclusion and creating a workplace where everyone feels welcome, respected and able to thrive.