Bright Horizons East India Dock Preschool

Unit 1, Electron Building, 10 Blackwall Way, London E14 9GB

Part of Bright Horizons portfolio, East India Dock Preschool caters for children aged between two and five-years-old, offering an extensive fun and educational preschool program. The activities are provided in a stimulating environment allowing children to grow into independent and inquisitive young beings.

Children have opportunities to develop their skills using critical thinking in literacy, numeracy, science and the arts through child and adult led experiences. The program is designed to allow children to play, explore and develop within a peer social context and independent, individual play.

Extra curriculum activities include Spanish lessons for all children and music and movement classes.

Group: Bright Horizons Family Solutions

Person in charge: Richard Abery (Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 74

Age Range: from 2 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Directions:

2 minutes from Canning town for Jubilee line and 8 minutes from Canary Wharf.

Overview

The Review Score of 9.3 (maximum of 10) for Bright Horizons East India Dock Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Bright Horizons East India Dock Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.3 for Bright Horizons East India Dock Preschool is calculated as follows: ( (102 Excellents x 5) + (125 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 250 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons East India Dock Preschool is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 19 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Bright Horizons East India Dock Preschool has a Review Score of 9.3 (9.300)

Average Ratings

  • Excellent
    8
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons East India Dock Preschool?

  • Extremely LIKELY
    14
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons East India Dock Preschool

  • Mother of Child
    16
  • Father of Child
    5

Our daughter has been attending Bright Horizons East India Dock Day Nursery/Preschool for 2 and a half years now and we have only good things to say about this place. She moved to pre-school section in September 2017 and we continue to have an excellent experience. The staff are caring and responsive to any concerns or issues. There are plenty of age-appropriate activities which keeps our daughter engaged and she looks forward to attending the school, especially on days when they have Spanish and for the music man. We recommend the place, would have loved it to stay open until 18:30 though.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Nice nursery, engaging staff and good location.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.8 out of 5

We moved to this nursery because we heard good reviews from friends. So far our experience has exceeded my expectation. Staff took time to observe my son and learn more about him from parents. They are always cheerful, involving and showing genuine care, My son has severe eczema and requires a lot of additional care, the nursery staff took time to learn and looked after him as much as we could do at home. The key person's observation is very accurate and learning plan is a good fit to his development stage.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.4 out of 5

My daughter settled really well in all her classes. All teachers are amazing and supportive.
Thank you so much for all your hard work.
Perhaps dance classes (from all around the world) would be great?

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.4 out of 5

Our experience has been great. Our daughter started with daycare nursery then moved on to pre-school. She has learnt a lot and loves all her teachers. She pretends to be a teacher at home and makes us do all the activities as well. It's been more than 2 years and as parents, we have been really happy.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

Happy with my daughter's progress at the nursery & preschool. Staff are friendly and helpful. We feel secure in the knowledge our daughter is well taken care of when we leave her at the nursery every morning.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

My daughters go to this nursery from 2016 she is very happy here. I am satisfied with this place and overall care.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

I'm very impressed with the pre-school ever since my daughter moved over from the nursery (toddler room) to the rising 3's room.
The staff here are what makes a real difference. My daughter has also been a lot happier and chirpy and cheerful compared to the previous room.
She gets on with all the staff who really carer about her as a child, not just another.
My daily updates received from the staff are detailed and tailored to my child which I really like.
The pre-school manager and reception staff are always helpful and super understanding. They genuinely care about my child's mood, health, happiness and welfare. I'm very happy with the pre-school so far and would like to thank the staff!

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.2 out of 5

I am always welcomed by the friendly staff and they always give me a full report of my daughter's day. My daughter is always happy and eager to go to nursery. She happily shows me her work and it is evident that the curriculum is fun and broad.
The Christmas show and parent workshop showed how hard the staff work and how happy the children are.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

Excellent dedication of staff, aiding the settling in process and teaching.

Clean, friendly environment.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

My daughter has been attending this nursery since she was 10 months old (she is now one). The progress was good in terms of physical, mental and educational. The staff and management are supportive of any feedback.
During the last year high attrition of staff has resulted in some concerns, however, management has taken action for a smooth transition. My daughter loved going to the nursery and every day she learns new things. Overall the nursery is good.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.6 out of 5

Staff are friendly and genuinely care for the children. My daughter has formed strong bonds with many staff, very easy to see that they care about my child's needs! I have noticed my child's development and have no doubt that the nursery is responsible for this. Parent communication is excellent, daily updates and regular opportunities to join the classrooms. Staff turnover is very high, sometimes child/carer ratio's are not in line with requirements, but not often.
Meals are varied and good quality, facilities are great. Prices are high but 100% worth it.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Overall this daycare is good, the staff is good, cleanliness is maintained, food and drink are good and my child is being taken care of.
The things that could make this good to excellent is the cleaning factor.
The child should be trained, like potty training should be encouraged as the child spends most of the time in daycare.
And I would also encourage more cleanliness like frequent handwashes to keep those infections away.
Rest is all good!

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.9 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons East India Dock Preschool responded to this review on 14 Feb 2018:

Thank you taking the time to submit a review. We do appreciate all feedback.

I have fed your comments back to the Nursery Manager and if you feel your child is ready for potty training please do arrange a time with your child's key worker to discuss your routine at home and they will then work with you to continue the support and training during nursery hours.

They also would like to reassure you that children's hands are washed before all meals/snacks throughout the day, this is a standard part of their daily routine in teaching the children about hygiene from a young age.

Everything is good. My daughter likes the nursery very much. The only thing is sometimes; only one teacher in her room is in, so they have to combine the two classes in one room.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4 out of 5

The place is located just below the DLR station which is very comfortable to drop in and pick up.
The staff are very friendly and knowledgeable.
The pattern of education is very good.
Hygiene and cleanliness is well maintained.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Staff

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.4 out of 5

My child just started here and she is so happy.
All staff and children were really kind and welcoming.
On her first day at nursery, my daughter came home really excited and talked all evening about her day at nursery and all her new friend she's made.
I can not be happier than that.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

Our daughter has been attending the preschool for 2 years now and loves it! She is learning and has built great relationships with peers and the staff. It’s a lovely preschool!

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

It's been almost two years since both my kids started attending the nursery and so far we have noticed how happy they are there and how they have developed, even going only a couple of days a week. We have excellent support and the staff have been very attentive since day one. We couldn't be more thankful.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

I am extremely satisfied with this nursery. My little one is enjoying every day and I can recommend anyone to this nursery. The different curricular activities are varied and provide kids different areas to channelise on.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4 out of 5

I would like to see the quality of the teachers hired improved, more based on skill sets and experience. Communication on a day to day basis requires to be structured. I would like to see the execution to be more aligned to the principles Bright Horizons stands for.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Unlikely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   2.7 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons East India Dock Preschool responded to this review on 18 Jul 2017:

We are very sorry to hear you feel this way about your nursery. Your feedback is very important in helping us to continue to provide high-quality care and education to you and your family.
Following your feedback I have spoken to the Nursery Manager and in order to resolve this he would be happy to sit down with you and talk over the areas of concern

My son has been going to My Nursery (Docklands branch) for the last 2 years. He has been very happy there and developed well. All the teachers and care workers to be very responsive and provide daily updates on how the child has done. They seem to focus on the right things for the age of the children and let us know how the children are progressing.

How likely would you be to recommend Bright Horizons East India Dock Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Bright Horizons East India Dock Preschool

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

Job Vacancies

Staff Profiles

No image found

Richard Abery

Job Title: Nursery Manager

Joined: 2000

Description:

I have worked within the childcare sector since 2000 and moved within various positions. I have been with Bright Horizons since 2009 and I joined the team at East India Dock Preschool in January 2016. I have an NVQ level 3, and I am currently working my way to a Foundation Degree in Early Years and Childcare.

My main focus in childcare is ultimately to provide a home from home setting where children can be themselves whilst exploring and developing in a safe environment.

I have a strong team here at East India Dock who make the nursery what it is. They are all welcoming, happy to go the extra mile and understand the importance of providing care for the most important thing in a parent’s life.

No image found

Nicola Arnold

Job Title: Deputy Manager

Joined: 1992

Description:

I have worked in the childcare sector for 24 years, working within a small chain that was acquired by Bright horizons since 2013. I attended the University of Gloucester and achieved my Early Years Foundation degree in 2011. I am currently based at East India Dock Preschool as a Deputy Manager.

I enjoy working with children and seeing their abilities and confidence grow each day. I help and encourage children's learning by talking and listening to them and getting to know the individual child, role modelling and also letting the child take the lead. I help to nurture our children and do my best to keep them safe and happy in a calm, home form home environment.