City Day Nursery

3-4 The Kingsway, Swansea SA1 5JQ

City Day Nursery provides dedicated child care to children in a warm and loving environment in the middle of Swansea city centre.

The nursery is an exciting and stimulating place for children to spend time in and a range of facilities and activities have been created to ensure children can play and develop in a way which suits them.

Each child is treated as an individual and staff spend time with children on a one to one basis to help children develop their own unique and special personalities.

Fresh food is provided for children everyday which is healthy and nutritionally balanced, giving children the best start in life.

Group: Schoolhouse Daycare Ltd

Person in charge: Stephanie Booth (Manager)

Local Authority / Social Services: Swansea City and County Council

Number of Staff: 11

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 48

Age Range: from 0 years 1 months to 12 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1900

When Closed: Christmas Day, Boxing Day, New Years Day & Easter Monday

Fees Guide: Registration Fee = £40 Full Day = £38.50 AM Session = £26 PM Session = £24

Languages Spoken (other than English): Welsh

Visiting:

If you would like to book in a viewing please ring or email and they would be more than happy to book you in.

Overview

The Review Score of 9.8 (maximum of 10) for City Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews over all time. This Average Rating is also the rating value for City Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 36 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.752 for City Day Nursery is calculated as follows: ( (571 Excellents x 5) + (139 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 730 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for City Day Nursery is based on 36 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 36 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 City Day Nursery has a Review Score of 9.8 (9.752)

Average Ratings

  • Excellent
    52
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend City Day Nursery?

  • Extremely LIKELY
    55
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to City Day Nursery

  • Mother of Child
    46
  • Father of Child
    10
  • Grandfather of Child
    2
  • Grandmother of Child
    2
  • Stepfather of Child
    1
  • more

It is a very nice nursery with a lovely manager. Staff are all friendly and it is tidy and clean.

My son has learnt a lot from there.

The only issue for us that they don’t provide Halal food.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent nursery and always helpful. My son enjoys coming here.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

We have found the nursery to be very friendly, efficient, clean and well-run.
Our grandson attends once a week and we have noticed that he has grown in confidence and his speech has improved.
The equipment in the nursery is first class and we have always noticed that all the children are happy there when we pick up our grandson.

How likely would you be to recommend City Day Nursery? Likely

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Average Rating:   4.8 out of 5

Staff are very pleasant, clean and tidy nursery. The team are all very professional and look after my daughter very well. She always leaves in a very happy mood so in all, a sign of a good day. Would recommend to friends and family.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   3.9 out of 5

My grandchildren have been coming here for 6 years. The staff here couldn't be better. Great for all, 3 months old and up.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son loves coming to nursery after school on a Monday. He has made lots of friends and always tells me he has a lot of fun.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son is happy and well cared for.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I was really nervous about starting back at university as I knew it would be hard to leave my firstborn son at just 8 months. All the girls made us feel very welcome and were so good with my son that he settled right in! He's such a happy boy at City Day Nursery and I feel confident that the girls will do everything they can to keep him safe and happy! I am so glad I picked City Day Nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

The nursery is really good, the staff are great; really friendly and excellent with my daughter. She has come on so much since she has been at the nursery and her eating has vastly improved. I cannot rate it enough.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Overall, I am very satisfied with the service that the nursery provides. My child is well looked after and enjoys her time at the nursery. The facilities are always clean and tidy. The only negative is the price and little discount available for certain services eg. DVLA, council etc

How likely would you be to recommend City Day Nursery? Likely

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Average Rating:   4.7 out of 5

Our daughter goes one day a week to this nursery and very much enjoys all aspects of nursery life.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Excellent!

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Everything great!

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I think the girls are fantastic.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Child is very happy here at City Day Nursery, he enjoys coming. All the staff are friendly and caring.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

We can't recommend City Day Nursery enough. They tend to every need of my baby.
He is such a happy and has developed so well, his speech, appetite and generous personality are down to the girls in the nursery. He is a vegan baby which they completely respect and accommodate him beautifully I wouldn't think twice about sending baby 2 here!

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Fantastic experience. Wonderful staff who go out of their way to look after my child always had a good time. Great activities.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the whole service provided by City Day Nursery. I would highly recommend this place to my friends and every parent who needs to find daycare for children.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My children love coming to Nursery and always got a story to tell.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are always friendly and helpful. No concerns with leaving my child in their care.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I see when my daughter smiles every day she told me "mummy I like to go to nursery".
It's really good and experienced staff with an excellent stimulating place.
My daughter's English is better and she is happy.

How likely would you be to recommend City Day Nursery? Likely

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Average Rating:   4.8 out of 5

Very pleased overall with both care provided and interaction between staff and children.
My daughter feels extremely comfortable and happy each morning to come to the nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   3.8 out of 5

My daughter first started at the nursery just after her first birthday and it has been a wonderful environment for her to spend her formative years.
She is encouraged to play, explore, challenge herself and not to be afraid to get messy. In the time that she has attended the nursery, the staff have become an integral part of her life and they have taken this role to a level that exceeds expectations and I will never be able to thank them enough for the party they have played in the development of my daughter into a kind, inquisitive, independent and intelligent little girl.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Supportive staff. A warm and welcoming nursery. Girls go the extra mile for the children.

How likely would you be to recommend City Day Nursery? Extremely Unlikely

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Average Rating:   4.7 out of 5

Wonderful, friendly and attentive staff who go out of their way to make sure your child is happy and content.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

A good place for children to learn and have fun. My daughter had a very enjoyable time at this nursery and has learned many things in it. Also, her health was very good and she came to not refuse any food I prepared for her and this was fabulous. The staff are so friendly and knowledgeable and my daughter liked them. I really recommend this nursery to parents.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

Very friendly st5aff. My son is very happy and content at this nursery. The care is second to none and the staff are always very helpful and understanding activities are very enjoyable and educational.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The City Day Nursery team are absolutely fabulous. Any concerns regarding my son are answered fully. I recently had to change his days which they did, so I did not have to miss a days work.
My son always leaves nursery very happy and content.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has been attending City Day Nursery for almost 2 years and as a family, we absolutely love it and continue to use them for after-school care. The management and team are extremely accommodating and always go out of there way to ensure they can do the best for you. The care is first class and my son continues to thrive and develop there.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I am more than happy with the services my two year old has been receiving while she was attending the facility.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

City Day Nursery has been pivotal in my child's development - she has been there since Oct 2014 (when she was 1) and left reluctantly in August 2017 as it was time for her to go to school. The fact I didn't send her to school earlier is testament to how happy my daughter was there. Every day she came home with a story to tell, a new song or had learned something new. I had daily comprehensive updates about her. Upon leaving I was presented with her "journey in City Day Nursery" - an amazing account of how and when she achieved various milestones, full of painted pictures and photos taken throughout her time there.

I credit City Day Nursery with teaching my daughter to feed herself with a spoon, toilet training her, teaching her nursery rhymes, counting and saying the alphabet. I also loved that she learned some yoga moves. The staff are incredible and nothing is ever too much trouble. They work hard to ensure the children are happy but also learning, and their passion for their work is evident in how happy all the children are there.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I was quite anxious (naturally) leaving my son in the care of someone I didn't know for the first time, but as soon as I met the staff and had a tour of the nursery I knew I had chosen the right one. He has come home every time from there really happy and I really appreciate the note in his bag to tell me what he has eaten/played with/how many nappy changes etc that day. The staff are really lovely and you can see how much they care about the children there. Plenty of activities and food options too. I would definitely recommend.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Our little boy has been going to this nursery for the last few months and he loves it. The staff have been amazing from day 1 with helping him adjust to going there and also putting our minds at rest being away from him. We love having the daily report and being able to talk to staff about what he’s done during the day. I would highly recommend anyone looking for nursery to use schoolhouse.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

It was a good chance for my daughter to take part in City Day Nursery. She has learnt a lot and became more independent. All ladies are very kind and friendly.

Thank you for taking care of her.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter attends St Helens Road City Day Nursery and she has come on leaps and bounds because the staff there are great at what they do and help her reach the best she can be. Amazing nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am extremely likely to recommend City Day Nursery. My child has been attending for just under a year. Since being in nursery full time, my child has developed as an individual, he has developed skills, and he has made so many new friends.

All of the staff are very attentive, friendly, and many activities are carried out throughout the day.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I'm very happy with the nursery. I'm definitely sending my son back again as I'm going to carry on with my studies. Peace of mind and professional care for his health, development, diet and wellbeing in general. I highly recommend any mom or dad.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.1 out of 5

I pick up my stepchildren from the nursery weekly, and I am always welcomed by all of the staff members. The children aged 10 and 4 are always very happy when I come to collect them and can see they have had a good afternoon there from school. A staff member always passes on any messages from school to us, updates what they have been doing whilst there and what they have drank and eaten. I find the security of the nursery of a high standard, all of the above makes my partner feel at ease whilst she's at university. I would definitely recommend this nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I would recommend this wonderful nursery to any parent or guardian needing childcare. They are extremely professional, with excellent hygiene standards. My 10-year-old son and 4-year-old daughter love all of the staff members who have taken the time to build a new excellent relationship with each child. My children's needs are more than catered for, and also provide them with healthy nutritious snacks after school. They are collected safely from school and taken to the nursery until I collect them. The manager and rest of the city day staff have been very helpful supportive and kind towards me, as well as being flexible whilst I study for my degree, making my days a lot easier. The nursery is suitable for all ages, and parents can feel at ease knowing their children are happy and safe whilst you're not with them.
I have used several nurseries in the last 10 years but none have catered to our needs or been to the standard as the City Day Nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I would highly recommend City Day Nursery Swansea. To see my child very happy and sociable and gaining knowledge on a daily basis is a wonder to behold. The staff put's ALL children wellbeing first, which is shown on the children's faces and behaviour and teamworking skills. I feel safe in the knowledge that my child is gaining the experience and life skills that will set on the right path in the future, whilst having fun and enjoyed through learning, which is a hard task. I feel very happy choosing City Day Nursery Swansea, and all the staff deserve a huge credit to their profession.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

Great friendly environment, and genuine caring staff who always go the extra mile for all the kids in the nursery. Wouldn't go anywhere else. Also since my daughter has been going on here her speech has improved a lot.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

We were really nervous about putting our son into a nursery when my maternity leave was due to end. City Day Nursery helped make this process easier. My loves going to nursery and majority of the time he doesn't want to come home. It's amazing to see how much he has progressed since being there and how much he has learnt so far. All of the staff are so friendly and it's lovely to see the way they are with him and the other children. The children are always having fun and seem to be doing different activities every time we go there. We definitely made the right choice by choosing this nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

The staff at city day nursery are absolutely fantastic and my daughter loves each and every one of them, she comes home every day with a new story about her day, always surprises us with new nursery rhymes and her vocabulary has rapidly increased since joining the nursery. The staff were more than happy to help us with our daughters potty training and within a week we've had a 100% transition from nappies to knickers.
The girls are fantastic there!

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I like this nursery because my daughter stayed in this nursery for about 2 years.
I recommend this nursery, I hope to visit them when my daughter is bigger.
Thanks a lot, You are the best nursery in Swansea.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My child loved going to nursery here, always came home excited to tell us all about his day. The staff are lovely and so helpful, nothing was too much trouble for them, my son really bonded with the staff too. Very good nursery!

How likely would you be to recommend City Day Nursery? Likely

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Average Rating:   4.1 out of 5

My children have been coming to this nursery since they were 9 months. They are now 4 and 2 1/2. They have come on leaps and bounds. The staff are great with all the children and are always happy in their work which is lovely to see. My children are very content here and I would recommend this nursery to others.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

The team is friendly and happy with the kids. The team does a lot of different activities with the kids eg. make cards for different occasions. I love it and my daughter loves it when she brings the cards home or brings something they have baked.
They team/manager are helpful and kind to parents which is good.

How likely would you be to recommend City Day Nursery? Likely

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Average Rating:   4.1 out of 5

My son has been attending this nursery from when he was 9 months until present. He is now 3 years 10 months. He enjoys creche very much and on many occasions doesnt want to leave. He eats better at the creche than at home and the staff are all lovely. They aid you when you are trying to teach your child something and were a massive help while I was potty training my son. If I mention something he is having difficulty with at school, staff are happy to help. It is always clean and the children are always clean. I don't know how they do it with all the messy eating and activities! 10/10.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

Good and very friendly. Staff are very co-operative, knowledgable. In terms of price, it is very reasonable. All staffs are always approachable. They have also flexible hours. This means you can send your child according to your needs. Overall this 5* daycare.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

This nursery has been very welcoming and friendly to both me and my child. I couldn't have asked for a better place for my child to go to be involved with other children and learn. He's been going since September 2016 and the amount he has learnt since going to the nursery and coming home and telling me all about his day, when he first went he could only say a couple of words. They have helped him develop so much and I think it's amazing what they have done.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I particularly like their flexibility with childcare. The manager communicates information clearly. Most of the staff I have interacted with are pleasant and do their best to look after the children properly.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Bubbly, bright nursery with cheerful, helpful staff that go out of their way to accommodate. Reception is always flexible with requests and happy to help no matter what.
I've already got a friend placing her baby there from my recommendation.
When I leave I know the baby will be well looked after and have a fun time. He's always sleeping when I arrive to pick him up so the fact he feels comfortable enough to sleep says a lot.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

This nursery is ideally located within walking distance of Swansea city centre. The staff have been great with my son and really accommodating any time my shift changed and changing plans. My son struggled to settle but the staff were excellent providing lots of cwtches and routines to make him feel at ease in the setting.
An excellent nursery.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

Friendly staff so polite. My kids enjoy their time there so much.
So educational and entertaining also food there is clean nice and fresh and the manager is so nice and understanding.
Thank you so much.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are patient, fun and very good with my little girl. It has been her first experience in a nursery environment and she has grown in confidence and independence and enjoyed the sensory play opportunities offered.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

"The Dream Team"

Everyone is very friendly, happy & have supported me through my anxiety of leaving my beautiful boy.

Very welcoming Team & it feels very homely setting.

I am so happy with the care & attention my boy has received & was absolutely delighted that he had settled in within 3/4 days.

Thank you to all staff you are a beautiful, talented, dedicated Team who shows so much passion in what you do. Please pat yourselves on the back as you are doing a great job.

Keep smiling, be happy & enjoy life.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are lovely they were very helpful considering I had to start my work placement at very short notice the staff in the baby room helped my daughter settle in well. I would highly recommend this nursery to friends.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Fantastic nursery!

Great nursery staff. It is a very warm and welcoming place to leave my child. He absolutely loves going there 2 days a week. Cannot fault it, I would recommend it to anyone looking for a childcare nursery. Lovely place :)

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Brilliant staff, genuine and caring.
Daughter always enters and leaves happy.
Clean safe environment.
Nice, fun activities such as outdoor/water play.
Good feedback.
Brilliant healthy menu-food varied.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Absolutely brilliant with my little girl. She can't wait to go in the mornings, is constantly stimulated throughout the day, eats a well varied diet and is shattered by the end of the day! Best choice we made.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

When my son started school house, he had only been around me and dad. He was also a very clingy baby, the girls there have been amazing with me, and with him. My son hasn't been there long but I'm very happy I chose School House, my sister's son also went there and she has nothing but good things to say either.

How likely would you be to recommend City Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

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Vacancies

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Awards / Recognitions

February 2015

Top 10 Nurseries Wales 2015

Recipient: City Day Nursery

Date: Sunday 01 Feb 2015

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January 2015

Small Workplace award - Silver

Recipient: City Day Nursery

Date: Monday 26 Jan 2015

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December 2014

5 Star Food Hygiene Rating

Recipient: City Day Nursery

Date: Friday 19 Dec 2014

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November 2014

NDNA Quality counts

Recipient: City Day Nursery

Date: Monday 24 Nov 2014

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April 2014

Top 10 Nurseries Wales 2014

Recipient: City Day Nursery

Date: Tuesday 01 Apr 2014

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November 2013

IIP Gold Status

Recipient: City Day Nursery

Date: Tuesday 26 Nov 2013

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January 2012

Designed to smile

Recipient: City Day Nursery

Date: Tuesday 10 Jan 2012

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