The Co-operative Childcare Hackney

106-108 Morning Lane, Hackney, London E9 6LG

There are 3 home rooms within The Co-operative Childcare Hackney nursery split into the following age groups: one room for 3 months – 2 year olds, one room for 2-3 year olds and one room for the 3-5 year olds. The older children are able to freely access the garden area from their room at any time.

Children are encouraged to carry out a range of physical activities each day and the nursery has great facilities for them to do this.
The nursery has its own garden area which has recently been re-developed to improve the outdoor facilities for the children. Also has a separate area for the 0-2 year olds, giving them access to the outdoors in a safe and secure environment.

The nursery team are friendly, approachable, enthusiastic and passionate about the care of children. There is a dedicated, loyal team of 14 colleagues who help children to have the best start in life in a bright open plan setting.

Group: The Co-operative Childcare

Person in charge: Analia Oksuyana (Manager)

Local Authority / Social Services: London Borough of Hackney Council

Number of Staff: 14

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 50

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 9.5 (maximum of 10) for The Co-operative Childcare Hackney is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare Hackney in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.515 for The Co-operative Childcare Hackney is calculated as follows: ( (182 Excellents x 5) + (60 Goods x 4) + (23 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 274 Ratings = 4.515

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Co-operative Childcare Hackney is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 14 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Co-operative Childcare Hackney has a Review Score of 9.5 (9.515)

Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare Hackney?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to The Co-operative Childcare Hackney

  • Mother of Child
    21
  • Father of Child
    2

Key workers are awesome but I'm currently considering moving my child to a different nursery for the following reasons:
. Staff shortages.
. We chose the nursery on the premise that ages are split into different rooms but found out that children are regularly at the beginning and end of the day, all mixed in a loud, noisy, stressful environment. So we are mindful to only use the nursery between 8:30-5:30.
. No communication following a recent break-in at the nursery. I completely understood the impact and safeguarding issues and was informed nursery was closed but would likely be open come the afternoon. I didn't hear any more until I received an email at the end of the day. To say the nursery would reopen the next day. I requested whether a refund or additional day would be permitted-had to ask several times. Was told no to additional day but possible refund if management agreed. Chased again to be informed, no refund but additional day granted
.General poor communication.

How likely would you be to recommend The Co-operative Childcare Hackney? Unlikely

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Average Rating:   3.3 out of 5

I have recently taken my child out of this nursery. I feel it has gone downhill over the last 3-4 months. The turnover of staff is exceptionally high and the facilities are very worn. The nursery needs updating and the new manager needs to be more approachable and friendly.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Unlikely

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Average Rating:   2.7 out of 5

There was a change of management recently and the handover was not very smooth as some of our documents were lost and we had to provide information again. There were issues with billing and invoices as well and few other minor issues which I am not happy about.

How likely would you be to recommend The Co-operative Childcare Hackney? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

Great staff and atmosphere at the nursery. Excellent curriculum and learning activities.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.9 out of 5

On arrival, staff were very welcoming and approachable, (nice smiles). No chaos - very calm and relaxed atmosphere. My son is very clingy but was very relaxed and comfortable with staff during induction. Staff friendly, warm and welcoming and mature. I feel comfortable and happy to hand over my son whilst I am at work.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

My sons stay at the nursery has been great. He has been well looked after and this has been a comfort to me being a first-time mum- My son is going to start school in September and we will miss all the staff at The Co-operative Childcare Hackney.

Thank you so much for the past four years.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

Staff are very friendly and they always help me when I have a problem and have helped with my daughter's learning.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

When I drop my daughter in the mornings I feel very welcome. The staff are very friendly and my daughter is always very happy to see them. Mostly I feel I can rely on them but due to a number of children in the room, sometimes I am worried (mainly when my child is a bit unwell) that she won't receive all the attention she needs.

How likely would you be to recommend The Co-operative Childcare Hackney? Likely

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Average Rating:   4.3 out of 5

Extremely happy with the nursery, my son enjoys being here and has developed skills very quickly in the short time he has been here. The staff are wonderful and it's great to see first hand the connection the children have with them. Very pleased all round.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.6 out of 5

The Co-operative Childcare is very friendly. The staff are very helpful, always get feedback about my child. They are very good. I'm glad my child is here.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

The Co-operative Childcare Hackney is run and managed with passion and commitment to providing the best care for my children. All the staff are wonderful with the children and consistently prove how much they care for them. It is a lovely, safe, friendly, warm and happy environment because of the staff. The facilities could be improved with better maintenance to the building and more attention to the children's needs. I am specifically relating this comment to air conditioning.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.3 out of 5

Our son really enjoys nursery. He's learning new skills and really looks forward to coming to nursery.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.9 out of 5

I am very happy with the service provided. The staff are all very lovely, caring, positive and loving with the children. We are always greeted with a great smile. When I pick up my child he is always contented. I like the forms which let us know what and when they have eaten and drank i.e. water, milk and what games they have played.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been attending the nursery since September 2016 and I have been very happy with the service.
My child always returns happy and is able to recall the fun events she has been involved in.
Whenever there is an issue the nursery management address the issues and ensure I am updated.

How likely would you be to recommend The Co-operative Childcare Hackney? Likely

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Average Rating:   4.3 out of 5

Very happy with the care and support my child receives.
He has come along so well and is being prepped for school in September.
He eats well and there is a good variety of food choices.
Also a good variety of play and sensory play (mud and paint).

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.6 out of 5

The nursery has excellent care. My son is so happy and has developed so much since joining. He enjoys the activities, eats well and I have not yet needed to complain about anything.
The management are fantastic, always helpful and you can tell the staff work well together.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

A very friendly nursery but needs to step up the education in the preschool room or have a better ratio to kids as I found my son learned more with his keyworker in the toddler room as it was a 4:1 ratio.

How likely would you be to recommend The Co-operative Childcare Hackney? Likely

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Average Rating:   4.2 out of 5

This nursery is absolutely fantastic, I couldn't have asked/gone to any other nursery. I get my money's worth! Staff are friendly, caring, welcoming and all round amazing.

In the past, I had communication problems with the previous manager, but since the new manager came on board, it's been new initiative and innovation!

Thanks to all the staff, even the catering team. My son is a fussy eater now but somehow they helped. Please don't increase our fees as that's my only problem!

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

The staff are extremely friendly and great with the kids. They seem to have a genuine love for children and my daughter is always happy to see them. They are supportive and flexible when my needs change.
They make a real effort to improve the nursery all the time. I love the music and lights as well as the sand pit. It's great that they get out every day. It's quite a small space but this can't be helped.
There is too much sugarcane, sweet stuff, custard, jelly and sugary yoghurts. Health visitors and the government tell us not to give them sugar and this goes against that advice. They offer fruit instead which I have requested, but this sometimes gets confused As my daughter gets older, she will want the same sugary snacks.
Veg sticks, rice cakes, bread sticks, cheese, dips (houmous, guacamole etc) would be better. Plain yoghurt without added sugar or sweetener.
Generally, I think that the nursery is great and I am very happy there.

How likely would you be to recommend The Co-operative Childcare Hackney? Likely

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Average Rating:   4.3 out of 5

My Son has attended the nursery for about 18 months now, he absolutely loves it and the carers treat him with so much love and care that I can not recommend the nursery enough to friends and family. My son's personal development has been amazing to watch and is due to the attention and fun-loving personalities of all the people that work at the nursery.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.8 out of 5

We found the nursery very friendly and welcoming. The children we saw looked happy, stimulated and well cared for. We were impressed by the care shown by the staff and how many activities were available to the children. We were recommended this nursery by a friend and felt that after visiting it today, it met up to our expectations.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.3 out of 5

The nursery looks very clean and concerned. Staff appear very comfortable with the children and experienced in their roles. Staff are also very friendly. The nursery is very secure and safe for the children.

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter started the nursery not knowing how to write her name and also her speech was a bit behind compared to other children. After three months in the nursery she knows how not only writing her name but spelling. Her speech developed and she is now on par with her little friends. Thank you for being amazing to us! We love you

How likely would you be to recommend The Co-operative Childcare Hackney? Extremely Likely

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Average Rating:   5 out of 5

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