Healey Wood Nursery, Healey Wood Road, Burnley BB11 2LP
Owner: Magical Tree Nurseries Ltd
Person in charge: Michelle Holden (Manager)
Local Authority / Social Services: Lancashire County Council
Number of Staff: 15
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 96
Age Range: from 0 years 3 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1830
When Closed: Bank Holidays
Magic Tree Nursery has a Review Score of 2.5 (2.500)
The Review Score of 2.5 (maximum of 10) for Magic Tree Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Magic Tree Nursery in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.5 for Magic Tree Nursery is calculated as follows: ( (2 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 2.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Magic Tree Nursery is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 19.2 positive Reviews (96 registered maximum number of service users ÷ 5). 0 Reviews ÷ 19.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Maisie (Mother of Child) on Tuesday 5 September 2017. Relates to September 2017.
I applied in April for my son who started September 4th, 2017. Fees were verbally agreed and I was happy and signed my son up he attended induction days before he started and all was well. When I came to pick him up at the end of his first day, there was a letter which stated 'under new management fees will be increased by £150 a month', they still owed me the deposit from my daughter's time there. To which the rest of the letter stated 'we can take this off your monthly bill for your son', after being told I'd receive a cheque. When my partner went in to negotiate a price as this was a shock, they said they'd get back to us which meant my son went back to the nursery having to wait for an answer! They then told us they cannot change the fees after changing their story about why they had to increase the amount extortionately. To which I removed my child from a service which wasn't agreed on a price. The deputy manager then had the audacity to say, "I will get you your bill for the two days!" Poorly run!
How likely would you be to recommend Magic Tree Nursery? Extremely Unlikely
Overall Standard: Very Poor
Facilities / Outside Space: Poor
Resources / Equipment / ICT: Poor
Food / Nutrition: Good
Management: Very Poor
Value for Money: Very Poor