Busy Bees at Guildford

Hanover House, Cross Lanes, Guildford GU1 1UG

Busy Bees at Guildford nursery is situated close to Guildford town centre, with access to the mainline train stations and the A3/M25.

The nursery is committed to the development of children in a home-from-home environment.

Busy Bees Nursery offers high-quality childcare and education for children aged from 3 months to 5 years. The nursery offers light and airy rooms with staff who are dedicated to providing a safe and stimulating environment for all of the children within our care.

The spacious outdoor play area incorporates astroturf and comprehensive climbing apparatus .We also actively encourage visit and trips to places of interest.

The security of children is of the highest importance, with CCTV in all rooms and a secure video door entry system ensuring parents have peace of mind that their children are being cared for in a safe environment. There is also a parent room which allows them to see their child as they settle into the nursery. The nursery has its own private parking.

Staff are able to offer the children an environment where they will grow and learn.

Group: Busy Bees Nurseries Ltd

Person in charge: Jackie Gumbs (Nursery Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 23

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 84

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1815

When Closed: Bank Holidays

Languages Spoken (other than English): Spanish; Castilian, French, Polish, Thai

Overview

The Review Score of 9.7 (maximum of 10) for Busy Bees at Guildford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Busy Bees at Guildford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.661 for Busy Bees at Guildford is calculated as follows: ( (344 Excellents x 5) + (144 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 501 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Busy Bees at Guildford is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 23 Reviews ÷ 16.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Busy Bees at Guildford has a Review Score of 9.7 (9.661)

Average Ratings

  • Excellent
    29
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Busy Bees at Guildford?

  • Extremely LIKELY
    38
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Busy Bees at Guildford

  • Mother of Child
    32
  • Father of Child
    8
  • Grandfather of Child
    1
  • Nanny/Carer of Child
    1

Overall a very polite nursery/preschool. Staff is very responsive to address concerns and do their very best to solve it. I love that they do different holidays and are inviting parents to participate.
My only criticism goes towards the condition in toddlers and preschool rooms when it comes to keeping/hanging outdoor clothes/shoes of each child in its respective place. Hangers on the wall are most of the time too full and many clothes are just on the floor. Perhaps small locker type wardrobe for each child would help to keep each child's clothes/belongings in a neat condition. Currently, there isn't enough space given.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4 out of 5

Busy Bees is a fantastic nursery. The environment, care and stimulation provided to my son and the other children is wonderful.
Any 'mummy guilt' I feel about going to work was quickly diminished when I saw how much learning and enjoyment my son has while he is at nursery.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My daughter loves her nursey. I am happy to leave her as I know she is looked after well.
She sees the staff like family as do I.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

The nursery is very good. The staff is nice and friendly and my little son always enjoys coming here. Over the last year, the staff has been much more stable too which is a very positive development.
My son enjoys the varied activities at the nursery and is looking forward to going, particularly since he moved into the busy and active toddlers room.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4 out of 5

The nursery staff are all very polite, helpful and very well presented. We are confident that our children are getting the right help and development they need.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

The nursery have a wonderful bond with my son, providing exciting and engaging activities throughout the week. They provide a caring environment with the key workers genuinely caring for my son.
Activities such as playball and monkeynastics make the provision of the nursery second to none.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

Our two boys are with the nursery three days a week. They both look forward to their days here and are learning more than just being at home. The staff are very friendly and like extended family to our boys.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My son has come back from nursery happy, content and chatty every day. He always lets us know how much fun he's had and never fails to tell us all about his day and what he's learnt. Whilst that's the only validation I need, I can also vouch for the excellent care and attention he receives. Excellent.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

Our little girl loves coming to nursery. She is excelling in all the activities they do. We are very pleased with Busy Bees.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter absolutely loves going to pre-school. Each day is different and she talks about it a lot at home.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My son loves coming to nursery and enjoys the variety of activities on offer. He has developed very well as a result of his positive experiences and often amazes me with the things he has learnt as he has attended over the last couple of years.
The staff are warm, welcoming and friendly and give me the confidence that my son is well cared for.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.3 out of 5

Friendly staff, always willing to help with my child. Seems to be a good range of activities. The only criticism to that the transition into pre-school wasn't as seamless as possible. The new (pre-school) team didn't introduce themselves or seem to overly make an effort with taking the new child in. At the time, this made a difference to my child. Having said that, she seems happy now and having made an effort to talk to the team, they seem really nice.
I think it didn't help that my child loves the toddler room and their team, who, in my opinion, are excellent.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4 out of 5

Since our daughter has been attending the nursery. We have seen the development of her in both her communication and motor skills which has really helped at home. All the staff make us and our daughter feel comfortable and welcome each and every day.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.7 out of 5

My son has been having a few days of not wanting to come to nursery as he is jealous of his sister being at home. The toddler room is always very welcoming and have really helped him settle back in, to the point where he now says "I have to go and play with my friends" and runs off.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

I have had a very positive experience with Busy Bees. My daughter settled in very well and whenever I drop her off I always leave feeling confident she will be well looked after and have lots of fun.
Thank you Busy Bees.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff is very friendly and helpful with anything we need. They're all great with the kids.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.7 out of 5

My son has settled into nursery really well. The girls have been really caring towards him.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.8 out of 5

Our son has been coming to Busy Bees since July 2016.
He thoroughly enjoys his time and is developing well.
The staff are always very friendly and caring and go above and beyond to make sure the children are well looked after.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

We have always been really happy with the nursery.
The key workers have always given us accurate and thorough details on how my daughter has been, they interact with her really well and she is learning new things all the time.
Great facilities and really friendly caring staff.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4 out of 5

Busy Bees is a lovely nursery, providing fantastic care to my child.
The staff are friendly and enthusiastic and engaging with the children.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.7 out of 5

In my opinion, all the teachers are looking after the kids really well. The only thing is, that there are maybe too many kids per teacher for individual care, for everyone or for most of the time.
But because of that, the kids learn to do something on their own as well, so maybe it's a benefit.

How likely would you be to recommend Busy Bees at Guildford? Likely

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Average Rating:   4.2 out of 5

The team at Busy Bees are amazing and have made my transition back to work easy. The care and support they have shown towards my little girl has been outstanding and she absolutely loves going.

Every member of staff makes an effort to get to know you and your child and they are all welcoming, friendly and very helpful. The management are extremely supportive, very friendly and very keen to provide as much support and interaction to both the staff and parents using the nursery. I am delighted that we chose to go here and they've continued to impress me.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My oldest daughter is in preschool and absolutely loves her days at nursery. She has made great friends and loves all her teachers. She gets so excited about going to preschool. My youngest daughter is in the baby room. Her carer has been amazing at getting her settled in quickly. Very happy with everything at Busy Bees at Guildford.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

An outstanding nursery. The staff have looked after my daughter since she was a baby through to preschool - I cannot recommend them enough. I must also mention my daughter's amazing key worker. Thank you!

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

From the moment we walked around Positive Steps, we felt happy we'd made the right choice. It's such a tough decision when you are leaving your 1st child with strangers but I've come to see the staff at the nursery as an extension of my family - so welcoming, warm and I have no reservations about leaving him each time. The staff genuinely know him well and he loves seeing them and even jumps out of my arms when I drop him off. It is a lovely atmosphere, everyone is always happy and the staff look as if they genuinely enjoy their jobs and they want to be there every day. I would recommend the nursery to everyone.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

The quality of attention from the pre-school team is the best with great reports explaining the progress from my daughter. Also clear plans to help her get into the school of preference really helped my daughter.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   3.8 out of 5

Our 18-month-old daughter loves going to nursery and always has a fun time. As a full time working mother, this has really made me feel better about returning. The staff really care about the children, they are fantastic! The nursery and the gardens are well kept and full of toys. They even have a pet hamster which my daughter loves.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

Good opening times and flexible drop off/collections. Plenty of space and activity and good daily feedback. Good meals.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.7 out of 5

Friendly staff. Kids seem very happy.

How likely would you be to recommend Busy Bees at Guildford? Likely

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Average Rating:   4.3 out of 5

My granddaughter has been attending this preschool for sometime. Initially we planned to move her into another nursery after she reached her 2nd birthday but after seeing how the staff look after her, we decided to continue until she is 3 years old.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.8 out of 5

My son joined nursery a year ago. This is his first experience at nursery. He has settled in so well and it has made me confident in being able to leave him for the first time.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

Positive Steps are a nursery you can trust. My son has enjoyed playing and interacting with the staff and has continued to develop and grow into a confident toddler.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My little one loves his days at nursery and even asks to go at weekends! Staff are friendly and very supportive, give great feedback on his day and are very approachable. He especially loves the outdoor space.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.9 out of 5

My child is very happy at nursery - he likes coming in on the days he does. He seems to be engaged in a wide range of activities week by week, including those I wouldn't attempt/think of doing myself. He comes out with new words and concepts at home, which I know he can only have picked up in the education and play activities, so I am pleased with that.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.1 out of 5

Staff are always really friendly, I could not ask for nicer people to look after my special little girl. Always lots of fun things for her to do, as she is always difficult to tease away from her toddler chums. Thank you all.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.6 out of 5

My daughter has been at Positive Steps for over a year. The team has been fantastic and really helped her blossom into a chatty little girl from a bum shuffling baby. They have provided great care, in depth feedback and addressed problems quickly and efficiently.

How likely would you be to recommend Busy Bees at Guildford? Likely

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Average Rating:   5 out of 5

Very caring and attentive staff. Always give good feedback on how the day has gone. The nursery take the time to understand and accommodate any special circumstances.

How likely would you be to recommend Busy Bees at Guildford? Likely

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Average Rating:   4.3 out of 5

Very pleased with the care of my daughter.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.4 out of 5

Both my sons have attended the nursery, the eldest is now in Reception and is excelling in reading and numeracy. This would not have been possible if it wasn't for the provision that the nursery has getting him ready.

My youngest is still at nursery and absolutely loving his time here!!

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.2 out of 5

Our daughter has attended the nursery since October 2015, in the older babies room.
We visited other nurseries but we found the staff at Positive Steps the friendliest and most professional.
We immediately had a good vibe when we walked through the door.
The facilities are excellent with a high standard of cleanliness.
Our daughter is very happy and settled there, and has developed in herself far more than we expected. Each day we are told what she has done, and we are encouraged to say the areas we want our daughter to develop.
The manager and team are genuinely interested and caring about her needs and we are very happy with our choice.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending the nursery for 7 months now and started at 11 months of age. The staff have all been so supportive to my daughter (and us as parents) whilst she settled in and accommodated any needs she had or any concerns of ours. I love that she is always greeted so positively when she arrives and happily starts to play. Returning to nursery after nearly two weeks off over Christmas brought a surprise for us; expecting to have a reluctant or tearful toddler we instead saw our daughter confidently stroll into Nursery. She knew and understood where she was and that she was there to play.

A difference between Positive Steps and other nurseries which struck me immediately was the environment. It is light and airy, neat and clean, cool in the summer (air-con) and warm in the winter. The rooms are bright and fresh with lovely quality toys and equipment. The babies/children are stimulated and busy. I did not see any old, broken or scruffy toys and it always looks clean.

My one reservation (before I visited) was that the outside space was smaller than at some other nurseries. Thankfully any concerns I had vanished after I saw the garden. They make wonderful use of their space and the toys and garden equipment are of exceptional quality. Even the crawling babies have their own low-down "climbing frame" which I thought was inspired.

The quality of the food is excellent and my daughter enjoys mealtimes there. She also sleeps well at nursery and any babies requiring extra patting/cuddles/snuggles to settle to sleep get it.

If all the nursery nursing staff are busy then there's always the office lady to greet you with her lovely big smile and say "hello".

I was never going to find it easy to leave my daughter at nursery but I have to say that the staff and environment at Positive Steps make it so much easier.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   5 out of 5

Generally I am very satisfied with the care what we are getting. During the settling everybody was extremely helpful. My only comment is about lunch. Kids always got main course and then desert. I would be much happier if they could get soup and main let's, say, every second day. I really appreciate that the staff are flexible and they do their best to accommodate my daughter's needs in all aspects of the care/sleeping, eating, play time and language development.

How likely would you be to recommend Busy Bees at Guildford? Extremely Likely

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Average Rating:   4.8 out of 5

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