Minor Miracles

84 Raw Brae Road, Whitehead, Carrickfergus BT38 9SX

Owner: Audrey McCrory

Person in charge: Audrey McCrory (Owner/Manager)

Local Authority / Social Services: Northern Health and Social Care Trust

Number of Staff: 9

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 31

Age Range: from 0 years 3 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0715-1830

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Minor Miracles has a Review Score of 9.3 (9.324)

The Review Score of 9.3 (maximum of 10) for Minor Miracles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Minor Miracles in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.929 for Minor Miracles is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.395 Points relating to the number of positive Reviews for Minor Miracles is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.2 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Minor Miracles?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Minor Miracles

  • Mother of Child
    5
  • Aunt of Child
    1
  • Father of Child
    1

My three children are very happy at Minor Miracles. The staff are friendly and very caring. The facilities are good. I have recommended the nursery to friends and colleagues. There are lots of good activities offered on-site and elsewhere.

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Joanne, Assistant manager at Minor Miracles responded to this review on 24 Feb 2017:

Thanks, Claire.

My nephew of 9 months came to the nursery over a short period and through that short period, we were very pleased how well his development came along since he had started with the girls in Minor Miracles.

They had a range of different activities each day for the children to learn something new. We loved how we were able to ring in has much as we wanted to check on him during the day, we also enjoyed reading his communication book at the end of the day so we knew what activities he had been playing and what kind of food he had.

The food is well balanced during the day and they also meet any food enquiries. They also took the children to the library every Wednesday morning which was great. Minor Miracles is also very flexible around hours, all the girls and management welcomed us every morning and evening, it was like leaving the child in with a family member. I want to wish all the girls the very best and thank them once again for all the hard work they have done.

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Excellent nursery, can't fault it. Take great care of children. Organise great trips to the zoo, park, rhythm and rhyme etc. Also take children swimming. My son enjoys so much he asks to go at the weekend and is disappointed when he can't go!

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Joanne, Assistant Manager at Minor Miracles responded to this review on 18 Jan 2017:

Thanks, Michael.

Amazing. My daughter has made so much progress with movement and communicating with what she wants. She also loves seeing other people, due to a good experience with a number of different people during her time in the nursery.

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Joanne, Assistant Manager at Minor Miracles responded to this review on 16 Jan 2017:

Thanks, Courteney.

Our son has been attending Minor Miracles for over a year and just loves going. He had attended other nurseries before but was always unsettled - not so here - it's just like a home from home.

All the staff are friendly, warm and caring. Their experience and dedication shine through and my son's enthusiasm to go and stay is testament to that.

Activities are varied and educational, resources plentiful, and staff are extremely patient with each and every child. I feel safe in the knowledge that my son is being well looked after and having fun when he's at Minor Miracles.

I have no hesitation in recommending the nursery to anyone who might be looking (in fact I'm always telling everyone I meet who has little ones how lovely the place is and how the staff make it so amazing). They've won awards and it's easy to see why!

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Joanne, Assistant manager at Minor Miracles responded to this review on 05 Dec 2016:

Thank you for your lovely comments.

My son adores this place and the staff. He has developed so much and we feel as if he is being looked after by family as opposed to nursery staff. This place is a hidden gem!

The staff are so helpful and we honestly couldn't be without them!

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Joanne Mckinty, Manager at Minor Miracles responded to this review on 14 Oct 2016:

Thanks Lauren.

Words cannot describe this nursery!! It is absolutely the best! The Manager and all the staff are very caring, they do above and beyond for every child and each child's needs/learning/fun are treated individually. My child has additional needs & was diagnosed whilst at nursery and I have to say I will never forget the support and professionalism they provided as nursery and friends. I cannot recommend this nursery highly enough! They tick every box a parent would ever want from down to earth to health and safety-excellent! Nothing is too much trouble, genuine & caring.

How likely would you be to recommend Minor Miracles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Top 10 Nurseries Northern Ireland 2017

Recipient: Minor Miracles

Date: Wednesday 01 Mar 2017

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