Neath Port Talbot Hospital Day Nursery

Baglan Way, Neath, Port Talbot SA12 7BX

Neath Port Talbot Hospital Day Nursery is a modern facility which has a number of equipment and facilities in three rooms which have been designed to be suitable for different age groups.

Great emphasis is placed on learning through play and every child has many opportunities to use sensory experiences to boost their learning.

Whatever the weather children are able to access the outdoor area which is full of interesting activities to captivate the imagination of all children.

The purpose-built nursery offers wraparound care for children from birth to twelve-years-old. A local school pick-up and drop-off service is also available.

Group: Schoolhouse Daycare Ltd

Person in charge: Sarah James (Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 42

Age Range: from 0 years 1 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Easter Monday, Christmas Day & Boxing Day

Languages Spoken (other than English): Welsh

Overview

The Review Score of 9.8 (maximum of 10) for Neath Port Talbot Hospital Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Neath Port Talbot Hospital Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Neath Port Talbot Hospital Day Nursery is calculated as follows: ( (391 Excellents x 5) + (89 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 491 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Neath Port Talbot Hospital Day Nursery is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 29 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Neath Port Talbot Hospital Day Nursery has a Review Score of 9.8 (9.770)

Average Ratings

  • Excellent
    36
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Neath Port Talbot Hospital Day Nursery?

  • Extremely LIKELY
    39
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Neath Port Talbot Hospital Day Nursery

  • Mother of Child
    36
  • Father of Child
    5

A fantastic nursery which both of my sons have attended; with a 9yr age gap. In 9 years the nursery is equally as brilliant now as it was then. Staff are caring, understanding and have an excellent knowledge of children’s developmental stages. They plan engaging activities and learning experiences that my son loves! They record these experiences in a fabulous learning book which holds many memories; a lovely unique method pertinent to the setting which is valued a great deal. I have so much confidence in the key workers and the care they provide my son with. The fact that my son runs into nursery each morning to greet the staff is truth itself that he enjoys his stay and feels safe. This, in turn, fills me with confidence. Thank you, Neath Port Talbot Day Nursery!

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Our daughter loves coming here and we can see the impact it has on her social skills and early years development.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Great, friendly, welcoming atmosphere for everyone. Pleased to see more resources being brought in to refresh different areas. I know my little one is a huge fan of the new ballroom. Very supportive of me as a parent and reassuring.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

My daughter has been attending the nursery for around 3 months and so far I have been very impressed by the quality of the service. Staff are extremely friendly and helpful, they clearly care about the children they support. I have been providing expressed milk for my daughter and this has been received really well by all staff - this was something I was quite nervous about.

Management has been really helpful and flexible in supporting my return to work, allowing me to swap and add days as and when required.

My daughter absolutely loves attending nursery and seems to undertake a range of age-appropriate activities which are fun and aid her development. At Christmas time she can home with a gift from Santa and she received a birthday card from her friends at nursery which I thought was a lovely touch.

I would definitely recommend this service to anyone.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

I find that all the staff are very friendly and it does show that the children are well looked after. The children are given various healthy meals and are encouraged to develop their learning through various activities throughout the day. I like that my child comes home with a day sheet that shows what he had been up to during the day.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are friendly and brilliant with my son. My son enjoys coming to the nursery and there are a variety of activities to stimulate him and he has made friends. i was very anxious about leaving my son in the beginning but the staff are fantastic with him. He loves nursery and the staff. They are very accommodating.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are brilliant with my son. I receive a lot of feedback regarding what my son has eaten and done throughout the day. My 2-year-old son also tells me that he has had fun with his friends without prompting, which must be good! Highly recommended A*****

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I find the service provided by the Schoolcare day nursery at Neath Port Talbot Hospital Day Nursery excellent and would definitely recommend to any prospective parents who are looking for a creche facility. The range of activities provided for the children and the care they provide for the children is outstanding. All the staff are extremely friendly and supportive.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the service provided for my daughter. Staff are friendly and my daughter enjoys her time here. The place is clean and has a good feel to it.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Neath Port Talbot Hospital Day Nursery is very organised and friendly. They have introduced my child gradually and have explained her daily routine when I have picked her up. The atmosphere is always friendly and very inclusive.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I have been very happy sending my child to this nursery. I feel that my daughter has learnt a lot and her socialisation has improved greatly. I have no qualms about leaving my daughter here whilst I am at work and am secure in the knowledge she is well looked after. I have regular contact with the staff if there are any issues but I don't feel that they overreact and contact me unnecessarily at all.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Likely

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Average Rating:   4.9 out of 5

We are very happy with the atmosphere in the nursery, good communication. Staff are very professional, handing over the child with relevant information daily. Also very good at spotting any potential health issues and contacting if any action needed.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The nursery is really friendly and professional and is a lovely place. My child has poorly so hasn't attended a lot recently but it's a lovely place to be and I'm looking forward to her spending more time here.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

The staff here are very friendly and have helped my daughter to settle in as she has taken a while to settle.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child has settled in really well and is really comfortable around the staff. He is happy when he knows he is attending.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

My son started attending the nursery in June 2017. His time here so far has been of an excellent standard, the care he receives on a daily basis is amazing. The staff are all highly trained and greet both me, my partner and my son with a very friendly approach. The setting is very warm and welcoming and staff try to keep us informed of all events ongoing within the setting. They ensure his needs are met and also take my wishes into consideration too. The meals they provide are healthy and on a 2-week rota.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Will 100% recommend the nursery. My daughter also attended the nursery she is now 13. Very clean and the food is excellent.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

A wonderful caring team, always make time for all of us, proud to use this nursery and have full trust in the team to care for my children.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Both my sons have been to Neath Port Talbot nursery. It's fantastic - I would highly recommend to other parents with no hesitation!

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Outstanding! Could not recommend this nursery more. Staff are so friendly and look after my little girl like their own. I will be sending my little boy here when I go back to work.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the nursery. My son has developed extremely well since starting with the nursery and I have been pleased with the progress throughout. The team have always been reassuring and supportive and I have been happy with the care shown to my son.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The Nursery is a great place for my daughter to meet other children and to learn skills to equip her for when she starts school.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Tiffany Thomas, Nursery Manager at Neath Port Talbot Hospital Day Nursery responded to this review on 09 Jan 2018:

We follow a Heathy Eating Policy and all menus are based on a 2-week rotation which includes the recommended amounts of fruit and vegetables per day. All meals are freshly homemade at the nursery by the nursery cook.

We are very happy with the care that our child has at the nursery, the staff are always great and our child really enjoys her time there.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child is very happy here, she likes all the staff and is always happy to come to nursery and on returning home. The staff are all very nice and are willing to listen to any concerns there may be, and will always help if they can. The food is of a wide variety and to a good standard, and dietary needs are always met.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

There has been one or two issues with creche but I can honestly say every time I have spoken to the staff member, they have been fully understanding.
I have asked staff members for plenty of advice on my child as they have attended here since being 9 months old and again have been amazing with information and guidance.
I wouldn't want my child to attend anywhere else and when I have another child they will be attending this creche too.
Thank you ladies.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Happy with the overall performance of the nursery, my child seems happy. The only thing that may be could improve is that my child always seems very thirsty when she gets home but this may be that she isn't drinking what has been offered.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Likely

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Average Rating:   3.9 out of 5

A really caring nursery with very friendly and dedicated staff. The children love it here. Would have no hesitation in recommending to new parents.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My child has been made to feel very welcome at the nursery and I am very pleased with how staff interact and encourage her development

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter loves going to nursery every day. She is very well looked after and the staff are very professional and caring. I do not have any worries during the day about the care she receives. My daughter loves the food which is a 5* rating. The activities are fun and educational having that balance between structure and free play. The outdoor facilities are very good with a range of toys and equipment. All staff and management are very approachable and deal with queries promptly and professionally.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been attending this nursery for over 18 months. It's a great environment, with helpful, kind staff and a place that really benefits the children who attend. The activities that she does there are varied and educational and there hasn't been a meal that she has not enjoyed! A lovely place.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

An excellent nursery which both of my children have thoroughly enjoyed. The staff are always friendly and show love and care to all.
The nursery provides a structured day filled with fun activities, learning experiences and an excellent food menu.
I couldn't be happier leaving my girls there. I wouldn't look anywhere else for childcare as this nursery ticks all the boxes.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son has attended the nursery since he was 9 months old, although I was extremely anxious at first the staff completely put my mind at rest from the beginning and he settled very well and relatively quickly.
My son is now 15 months and the development has been amazing.
He now cannot wait to go into creche on a daily basis and it provides great reassurance knowing that he is extremely well cared for with a great amount of activities throughout the day to keep him busy.
I cannot thank all the staff enough and would highly recommend.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My little girl has been going here for around a year and a half and she loves attending nursery. It's so reassuring to know that she is having a good day and is safe and happy while there.
All the staff are friendly, happy, helpful, approachable and do a fantastic job.
We feel very lucky that we have chosen this nursery for our little girl to go to. We are always kept informed of how she is doing and things that are happening in the nursery.
Overall we have lots of praise for the whole of the nursery and are very happy with the service they provide.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Our son has been attending nursery since October after a friend recommended them. It has been a tough few weeks since he has been clingy and upset when we leave him but everyone has been so supportive to our son and to us as parents, many times I have burst into tears there! All the staff are very friendly and say how well he is doing although all I see are tears! But he soon settles and starts playing. They even took photos of him to show my how happy he is. I feel reassured that he is having the best care and loads of fun at nursery

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Our 22 month old little girl has attended this nursery since she was 11 months old, for four days each week. She has progressed through from the baby into the tweenies' room and will shortly be moving up into the toddler space. We have nothing but the highest praise for the staff at the facility who have always offered the kind of comforting and supporting approach you would hope your child would receive when they're not with you. Our daughter has had the opportunity to develop real relationships with the staff and not only recognises them all but has a connection with many of them that means she feels able to enjoy her time at nursery, irrespective of whether her key worker is with her or not.

We would recommend this facility to any parent but also that prospective parents visit other sites too, to allow for a comparative view on whether the NPT nursery is for you. We couldn't be happier with the choice.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child has been with Schoolhouse Daycare nursery and I'm very happy with the service that I've received. I'm particularly impressed with the relationship that the staff have with my son. He is not just a number at this nursery and I can see that he is cared for whilst in their care. This is important for me as I need my child to enjoy this experience. When he moved from the baby room to the next level I was presented with the most beautiful book, full of photos and memories of his time at the nursery so far. It was thorough and I could clearly see how much fun he has at the nursery. Not only was this a keepsake for me and my family, but also reassurance that leaving him in the care of the assistants is in fact an enjoyable experience for him. I would highly recommend this nursery to friends and family

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

A lovely environment with happy caring staff, my little girl is thriving and really enjoys her days at the Schoolhouse. It's good to know she's being well looked after. She always eats all her food!

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

I would highly reccomend Neath Port Talbot Day Nursery. The nursery is fantastic. They provide an excellent quality of service, and cater to all children's needs. The nursery manager and all members of staff are amazing, very friendly and always gives a warm welcome. My daughter loves going to the nursery, and has developed in all aspects, since starting in June 2015. Very pleased with this nursery.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

When my son started at the nursery he was very clingy and would not go to anyone other than myself and his grandparents and would not walk even though he was 1 when he started at the nursery. Within a few weeks they had him taking a few steps and is now happily walking on his own. He also loves all of the woman that work there, ofthen refusing to leave the nursery without giving them all a kiss goodbye!
I reccomend the nursery to anyone with children and will continue to do so.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son started at the nursery in the Tweenie room. I was initially very nervous about leaving him but the girls were very welcoming and supportive and soon put my mind at rest. I think the nursery is very bright and colourful and it is clear throughout the nursery that there are lots of fantastic activities going on. I really liked the fact that he came home from nursery on his first day with paintings that he had done.
The outdoor facilities are fantastic, with plenty of space for the children to run around and play. I would highly recommend this nursery to anyone!

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I have three children, up until this point I had never had to use a nursery facility and was very apprehensive due to this and my son had never been left with anyone other than maternal grandparents. The Nursery Staff were very polite and friendly from the moment they opened the door to myself and my son, right up until we left for the day. Every member of staff you passed would greet you with a smile and a 'hello'. What I found particularly nice was that the staff spoke to my son directly to welcome and invite him in. The nursery was very clean and there were plenty of toys there for my son to play with.

When I met with the Nursery Manager to complete the paperwork for my son to attend the nursery, everything was explained to me and any questions I had were answered leaving me feeling that this was the right place to look after my son.

As my son had not been to a nursery before he was very apprehensive and did get upset, the staff reassured me and comforted my son, they asked me about things he liked to play with, songs he liked etc to help him to relax and enjoy his day at the nursery.

When I returned to collect him, I was given feedback to how his day had been, both what he was offered for food and how much he had eaten, what he had to drink, nappy changes and sleeping.

I was very impressed by this experience, so much so that my son is booked in to the Nursery again.

How likely would you be to recommend Neath Port Talbot Hospital Day Nursery? Extremely Likely

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Facilities / Outside Space

Learning

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Average Rating:   5 out of 5

Sarah James, Nursery Manager at Neath Port Talbot Hospital Day Nursery responded to this review on 21 Jan 2016:

Thank you for choosing Neath Port Talbot Day Nursery for the care of your child. Our Nursery Cook Angela will really value the positive feedback. The children's health and well being is something which is really important to Angela and she takes real pride in providing nutritionally balanced meals.

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