Mulberry Bush Wrekenton Ltd

High Street, Wrekenton, Gateshead NE9 7JQ

Owner: Mulberry Bush Day Nurseries Group

Person in charge: Gemma Meyer (Senior Nursery Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council

Number of Staff: 47

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 120

Age Range: from 0 years 1 months to 10 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0715-1830

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

5.3 Mulberry Bush Wrekenton Ltd has a Review Score of 5.3 (5.313)

The Review Score of 5.3 (maximum of 10) for Mulberry Bush Wrekenton Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Mulberry Bush Wrekenton Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.792 for Mulberry Bush Wrekenton Ltd is calculated as follows: ( (12 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.521 Points relating to the number of positive Reviews for Mulberry Bush Wrekenton Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 1 Reviews ÷ 24 Target = 0.042 , then divided by 2 = 0.021

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mulberry Bush Wrekenton Ltd?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Mulberry Bush Wrekenton Ltd

  • Grandmother of Child
    1
  • Mother of Child
    1

My daughter started in this nursery approx 7 months ago, I do not recommend this nursery. The manager is very unprofessional, I took my daughter out of here because of her unprofessional staff (accounts) and her unprofessional attitude. If you put your children in here, look very closely at your statements.

On the other hand, the nursery nurses are fab.

How likely would you be to recommend Mulberry Bush Wrekenton Ltd? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Poor

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Very Poor

Safeguarding: Poor

Value for Money: Very Poor

Helen Widdowson, Director at Mulberry Bush Wrekenton Ltd responded to this review on 21 Nov 2017:

This review is extremely disappointing and untrue. The lady in question is currently been pursued via the Courts for non-payment of her bill. When challenged the reviewer became aggressive and uncooperative.

My 10 month old grand daughter has been attending the Hexham Villa, Birtley site since she was 4 month old. She has settled into the nursery beautifully. All the staff are lovely with her and as far as I can see, the other children too. She is always smiling when she goes into the nursery and the staff are always welcoming to myself. They tell me all about her day when I pick her up - what she has eaten, what books were read that day, about any toys/activities that day. My grand daughter is progressing very well at Mulberry Bush and I am so happy we chose this nursery for her. I would definitely recommend Mulberry Bush to anyone.

How likely would you be to recommend Mulberry Bush Wrekenton Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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