Hand in Hand Day Nursery

The Coppice, 301 Reservoir Road, Erdington, Birmingham B23 6DF

Group: YMCA Birmingham

Person in charge: Paula Kelland (Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 11

Service Offered: Day Nursery (Voluntary / Not for Profit Owned), Open all year, Full Day Care, Sessional Day Care

Registered Charity Number: 218808

Total Places for Children: 56

Age Range: from 0 years 0 months to 12 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Languages Spoken (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Urdu

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Hand in Hand Day Nursery has a Review Score of 7.9 (7.934)

The Review Score of 7.9 (maximum of 10) for Hand in Hand Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Hand in Hand Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Hand in Hand Day Nursery is calculated as follows: ( (134 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.089 Points relating to the number of positive Reviews for Hand in Hand Day Nursery is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.2 Target = 0.089

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hand in Hand Day Nursery?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hand in Hand Day Nursery

  • Mother of Child
    12
  • Father of Child
    1

My son loves to be at nursery and all the staff are really nice and helpful. He makes new friends and improves his speaking. Highly recommended.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My baby boy started nursery just before he was 11 months, since he has been there in the past 6-8 weeks he has learnt to walk, he has become more independent and sociable. He has transferred from being defiant on having breast milk at home to being happy with the bottle so he has been sleeping through the night. He really loves nursery and he knows that he is learning with his actions, he is becoming more vocal also. I was recommended this nursery by a family friend and I would recommend myself.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Most welcoming and friendly from the moment you arrived at reception. All the staff are very helpful and children involved in a wide variety of activities. I have often heard children being collected stating they do not want to go home or telling parents about their day. Parent involvement and input with child's development at nursery is encouraged. Nothing is too much trouble for staff. I feel comfortable knowing my child is in a safe and educational surrounding.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son recently attended Hand in Hand nursery and I found them to be extremely helpful in every way. The nursery is run at the highest standard and the staff are very well trained. I would have no hesitation in recommending this nursery.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My children have been attending this nursery since 2012. They enjoy going there. Staff are very pleasant and look after them well. The manager is approachable and always willing to help.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

Great atmosphere. Staff are very welcoming and great with the kids.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter enjoys attending nursery. She has a lovely bond with the staff and gets excited to see them. She enjoys playing with peers and especially likes the creative activities e.g. painting/collaging/play dough.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My little girl attended the nursery and now at school attends the playscheme. She loves all the staff and how friendly they all are. The range of activities is great and loves drawing using the computer! She loves trip day on a Friday! I would definitely recommend.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

My son has recently joined Hand in Hand nursery and the staff have been very welcoming and nurturing in order to allow him to settle in. I feel as though the manager of the nursery is very caring and all the children really love her and I feel as though the staff are trained in her image. My son feels cared about and I trust the nursery implicitly with my son. I feel the nursery encourages difference and instills confidence to embrace these differences and allow the children to be who they are without judgment.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I have used several nurseries in the past and none of them can be compared to the exceptional caring service Hand in Hand Day Nursery provides. The staff are all very helpful and treat everyone with respect, including the children they care for. I will highly recommend them to friends and families over and over again.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Satisfactory

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Hand in Hand Nursery have been very helpful and helped my son through his growth stages. The staff are friendly.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I love Hand in Hand. I always feel happy to bring him in.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

During the Christmas period, my son got to do various activities from art to baking, all were related to Christmas, he made a Christmas card for myself and he also got to meet Santa for the first time, in which he received a gift from him and I obtained a photo of this. This time in my sons life gave him a real understanding of what happens at Christmas time and this will now be remembered by him. The staff were amazing at helping my child's development.

How likely would you be to recommend Hand in Hand Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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