Group: First Steps Nurseries
Person in charge: Gillian Barnfield (Manager)
Local Authority / Social Services: Birmingham City Council
Number of Staff: 8
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 30
Age Range: from 0 years to 5 years
Opening Days: Mon-Fri
Opening Hours: 0800-1730
When Closed: Bank Holidays & 1 week Christmas
The Review Score of 7.8 (maximum of 10) for First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for First Steps Nursery in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for First Steps Nursery is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for First Steps Nursery is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
First Steps Nursery has a Review Score of 7.8 (7.834)
Review submitted from a Website Submission by Suzzie (Mother of Child) on Saturday 30 December 2017. Relates to December 2017.
What a fantastic nursery, the staff are always happy and friendly and greet my son with the most positive attitude every morning he attends. He started out pretending to sleep as we arrived but within a week and a bit was happy to go over to girls with minimal fuss. He now gets excited to see his key worker and co as he gets ready to head in. He's always happy when I arrive to collect him and usually has his head in some activity. He seems to enjoy every minute he's there which shows the girls working there are putting everything into entertaining and looking after the children. I'm always given a full detailed summary of how he and his day have been and what activities he has been up to on each day! Absolutely superb nursery, I couldn't be happier with my son's care and I'm extremely pleased they had been able to offer him a place. 5 stars to the staff and facilities.
How likely would you be to recommend First Steps Nursery? Extremely Likely
Overall Standard
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review submitted from a Website Submission by Sarah H (Mother of Child) on Friday 18 November 2016. Relates to November 2016.
This is a fabulous nursery and all the staff seem to really love the job and the children they care for. There are always educational activities planned, messy play and my daughter loves to go. I have never had any issues or problems. I particularly like the day trips the children go on and the review and summary of their day. Our thoughts and opinions are taken into account. My second little girl will be starting next year.
How likely would you be to recommend First Steps Nursery? Extremely Likely
Overall Standard
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
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