Stepping Stones Nursery

23-25 Ashcroft Road, Cirencester GL7 1QX

Stepping Stones Nursery, in Cirencester, is part of the Bright Horizons Family Solutions portfolio of nurseries. Offering high quality care and education for babies aged 3 months to children up to 5 years of age.

Group: Bright Horizons Family Solutions

Person in charge: Rachel Symonds (Manager)

Local Authority / Social Services: Gloucestershire County Council

Number of Staff: 14

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 32

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.7 (maximum of 10) for Stepping Stones Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Stepping Stones Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Stepping Stones Nursery is calculated as follows: ( (152 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 203 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Stepping Stones Nursery is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Stepping Stones Nursery has a Review Score of 9.7 (9.714)

Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stepping Stones Nursery?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stepping Stones Nursery

  • Mother of Child
    16
  • Grandmother of Child
    1

It was difficult when my little boy was a baby because he spent a lot of time of being ill so I lost a lot of money but since toddlers, he loves it and is outside a lot more and much more going on.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

My son has been very happy here and the staff look after him very well and care for his dietary needs and care.

How likely would you be to recommend Stepping Stones Nursery? Likely

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Average Rating:   4.6 out of 5

Stepping Stones is an amazing nursery & preschool and my son is well cared for and happy, which is so important for me. Not only is my son happy he is making improvements in all areas of his learning, behaviour and speech and I cannot express enough my gratitude for all the staff who ensure they challenge him to do his very best.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

All my son's keyworkers and all the girls at the nursery are absolutely lovely. They really care about my son's welfare and development and are always very professional.

My son loves going there.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son attends part-time at the nursery and has come on leaps and bounds within the baby room. The staff are constantly working to ensure he is as safe and happy as he can be. They are pushing his development further and aiding him towards his milestones such as walking and talking.
The garden has recently been refurbished and is a well utilised, practical, safe space for him to explore and learn.
The staff are lovely, welcoming and accommodating. They understand the separation process and supported me through this process. They follow the routine I have set in place for my son and are willing to support me with any changes as much as possible.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

Both my children attend Stepping Stones and are happy, content and very well looked after. The staff are lovely and treat the children as if they are on their own. It is a very caring environment and I am very happy with the service provided.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Nurery has been a very good time. Staff have been so helpful and welcoming. Any problems they were happy to help. My daughter's learning has come on a lot. She has her special one.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

My Grandson has attended the nursery for three years, and is now in pre-school. Since attending full time, he has thrived and loves all the staff within the nursery. We regularly look after our Grandson on weekends, and he tells us all about the staff, children but most importantly all his little friends.
Staff are warm and welcoming and always greet him with a smile.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am really happy with Stepping Stones. The staff are very friendly and extremely good with the children. It seems that they really care for the children they look after. The facilities are great, the rooms are large with lots of toys and activities planned. The food menu is also great with lots of variety. I am pleased I selected this nursery over others in the area. I will be sending our next child here too. Thank you very much.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

My daughter has settled into the nursery really well. The staff are brilliant. My daughter is very happy there. The menu choice is very varied.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

The staff at Stepping Stones are brilliant. They continue to educate my daughter outstandingly. She is always coming home, telling me different colours, songs and numbers she has learnt. Her speech has improved so much and her manners are perfect since attending nursery. Anytime I have been asked to work at short notice, Stepping Stones have always managed to fit her in.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The nursery is an extremely welcoming setting, the staff care for each and every child in a unique manner, they ensure all the individual care and education needs are met. The staff really listen to parents and show the willingness to work together and support families just as much as the children.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Very good nursery. Friendly and lovely staff, providing a high level of quality childcare.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

I found the process of looking for childcare for my son to be so daunting, possibly the hardest choice so far as to who to trust your little person with. However on visiting Stepping Stones I was immediately put at ease and so happy to know that my son was in capable and caring hands. The team are fantastic and have so much heart. They have been so flexible with extra sessions and settled us both in beautifully and sensitively. The food there is also apparently a million times better than my disastrous offerings at home. I wouldn't hesitate to recommend Stepping Stones to anyone looking for childcare in the area. Thank you.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff at Stepping Stones are approachable and accommodating. They understand the children and their different stages of development.

How likely would you be to recommend Stepping Stones Nursery? Likely

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Average Rating:   4.4 out of 5

When my almost one year old son started nursery he was not happy about being left! Between May 15 and December he has come on in leaps and bounds - eating well now, started walking and thanks to the staff, he is very happy attending Stepping Stones Nursery!

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

Stepping Stones were really fantastic with fitting in my children to the holiday club after my usual holiday club closed for xmas at short notice . Staff are always really happy and willing to go that extra mile.

How likely would you be to recommend Stepping Stones Nursery? Extremely Likely

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Average Rating:   5 out of 5

Marketa Cardon, Bright Horizons Team at Stepping Stones Nursery responded to this review on 12 Feb 2016:

Thank you for your supportive feedback.

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