Puffins at Newton House

156 Newton Road, Torquay TQ2 7AQ

Puffins at Newton House provides loving care for children between the ages of three months and four years and encourages children to have fun while playing and learning throughout the day.


Children are looked after in three age appropriate rooms inside the nursery which has been open since 2002. A secure garden is used everyday by all age groups and children are taken on regular trips and outings to local parks.


All staff are trained to care for children in the early years and have passed basic food hygiene, safeguarding and manual handling qualifications.

Group: Puffins of Exeter Ltd

Person in charge: Amy Hawkins (Childcare Centre Manager)

Local Authority / Social Services: Torbay Council

Number of Staff: 16

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 48

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 8.3 (maximum of 10) for Puffins at Newton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Puffins at Newton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Puffins at Newton House is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.458 Points relating to the number of positive Reviews for Puffins at Newton House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.6 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Puffins at Newton House has a Review Score of 8.3 (8.291)

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puffins at Newton House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Puffins at Newton House

  • Mother of Child
    2

My daughter has been at Puffins at Newton House since she was 9 months old and will be starting school in September. I have to say all the staff are amazing and nothing is any bother to them.
The food is brilliant and is freshly food cooked in house. Also, the Chef is wonderful.
My daughter has autism but is treated the same and the nursery has put in place different play strategies to help with her learning.
5 stars out of 5 stars

How likely would you be to recommend Puffins at Newton House? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Amy Hawkins at Puffins at Newton House responded to this review on 16 Apr 2018:

Thank-you for the positive review!

This nursery is fantastic. Perfect for those working nearby in the hospital. After a brief period away due to an unexpected move, my son was able to return with no issues. He has gone from a quiet, shy boy who didn’t speak much to a very confident little child. He has many friends, the staff are all lovely. My daughter now also attends and she too has settled in well for a baby that only wants mummy or daddy.
I have used all 3 age group areas and I can not recommend this nursery enough. Current Manager is doing a brilliant job and her team are just brilliant.

How likely would you be to recommend Puffins at Newton House? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

Amy Hawkins, Childcare Centre Manager at Puffins at Newton House responded to this review on 10 Apr 2018:

Thank you for the wonderful feedback, we really appreciate hearing your views.

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