Major Steps Childcare

St Columb Major Children's Centre, Newquay Raod, St Columb TR9 6RW

Owner: Major Steps Childcare

Person in charge: Sue Oliver (Manager)

Local Authority / Social Services: Cornwall Council

Number of Staff: 25

Service Offered: Day Nursery (Voluntary / Not for Profit Owned), Open all year, Full Day Care, Sessional Day Care

Registered Charity Number: 1163764

Total Places for Children: 45

Age Range: from 0 years 3 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays, 2 weeks at Christmas and 1 day during the summer term

Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.4 Major Steps Childcare has a Review Score of 6.4 (6.389)

The Review Score of 6.4 (maximum of 10) for Major Steps Childcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Major Steps Childcare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Major Steps Childcare is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.556 Points relating to the number of positive Reviews for Major Steps Childcare is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9 Target = 0.111 , then divided by 2 = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Major Steps Childcare?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Major Steps Childcare

  • Mother of Child
    1

Excellent nursery. Friendly welcoming staff always going out of their way to maintain high standards for my child's needs.
My child has been with the nursery since she was 16 weeks old and I have never felt so comforted and reassured that my child is in good hands.
There were several settling in sessions which my child attended prior to starting at the nursery full time, in these sessions my child got to spend time with her Key Worker and the other children she would be spending her days with.
All I have are positive statements to make about this child care provider.

How likely would you be to recommend Major Steps Childcare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Submit a Review for Major Steps Childcare

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Major Steps Childcare

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