Bright Horizons Windlesham Day Nursery and Preschool

Hatton Hill, Windlesham GU20 6AB

Bright Horizons Windlesham Day Nursery and Preschool, Windlesham, Surrey
Bright Horizons Windlesham Day Nursery and Preschool, Windlesham, Surrey
Bright Horizons Windlesham Day Nursery and Preschool, Windlesham, Surrey

Bright Horizons Windlesham Day Nursery and Preschool is situated in the village and offers childcare and education for children aged three months to five year of age, as well as a holiday club for children up to eight-years-old.

Staff at Windlesham are proud to be awarded ‘Good’ by Ofsted in May 2016 which is a credit to the care and education they provide.

The nursery has bright, spacious and homely rooms with five outdoor areas, catering to all children’s ages and abilities from shelter to shaded areas to large grass gardens for all-year-round outside learning.

The nursery is proud to have a long-standing staff team who are experienced and trained in delivering exceptional care enabling children to flourish and grow in a safe and nurturing environment.

Nutritionally-balanced menus using fresh ingredients and are prepared on-site, while catering for all dietary requirements. The fees at the nursery include all meals and snacks throughout the day, branded nappies, wipes, cream and sun cream.

A range of extracurricular activities are available including ballet, Jo Jingles and Theatrebugs. The nursery also benefits from its on-site swimming pool for children of all ages to enjoy.

An after-school club and holiday club are also available for school-age children. A dedicated art zone and a soft play room allows children to be creative and explore.

Group: Bright Horizons Family Solutions

Person in charge: Jennifer Harrison (Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 21

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 105

Age Range: from 0 years 3 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & 1 week at Christmas

Directions:

Just off the A30 and easy access to the M3, in the heart of Windlesham, very close to the village school.

Visiting:

If you would like to book a personal tour to view the nursery and meet the team the recommended time is 10am, though will try to cater to your needs.

Parking:

Car park on site for easy access

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Bright Horizons Windlesham Day Nursery and Preschool has a Review Score of 9.1 (9.115)

The Review Score of 9.1 (maximum of 10) for Bright Horizons Windlesham Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Windlesham Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.401 for Bright Horizons Windlesham Day Nursery and Preschool is calculated as follows: ( (136 Excellents x 5) + (86 Goods x 4) + (26 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 252 Ratings = 4.401

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Bright Horizons Windlesham Day Nursery and Preschool is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21 positive Reviews (105 registered maximum number of service users ÷ 5). 15 Reviews ÷ 21 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Windlesham Day Nursery and Preschool?

  • Extremely LIKELY
    13
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Windlesham Day Nursery and Preschool

  • Mother of Child
    17
  • Father of Child
    4

Really happy.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The staff are fantastic and my son loves going to nursery. We love his key worker who has nurtured him since he was 7 months old and will miss her incredibly so when he moves up to pre-school.

Management seems to have picked up.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Satisfactory

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Very friendly staff, some toys and decor is very dated.

I love that swimming has finally started!

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Satisfactory

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Windlesham Day Nursery and Preschool responded to this review on 09 Nov 2017:

Thank you for taking the time to submit a review for your nursery. We are glad that you are happy with the staff them at the nursery.
I have picked up a few areas you have marked as Satisfactory and of course we strive to be more than this. I have fed the information back to the Nursery Manager and she will be more than happy to discuss any concerns you have in person and go over our polices such as safeguarding. Alternatively you can contact us direct on ukfeedback@brighthorizons.com.

My daughter loves going to nursery. Every morning she runs off after saying 'bye'.

She learns how to play with dress, and being more independent.

She enjoys music and singing, as well as swimming lessons.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Very good. Everyone is amazing and the kids love it.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The staff in Bunnies are amazing. They are hard working, caring and take the development of the children very seriously.

The nursery is light, bright and airy and the facilities are great.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Poor

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Excellent

We've had 2 kids go through the nursery and overall have been very happy. The individual care is excellent and many of the carers go the extra mile. What has let it down is the poor communication and consulting of the parents, and the frequent changes in management.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Poor

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Windlesham Day Nursery and Preschool responded to this review on 09 Nov 2017:

Thank you for taking the time to review the nursery. We are pleased overall you have been happy with the nursery and the staff looking after your little ones. With regards to management, I have spoken to the Nursery Manager who has informed me that there have been a few changes. We are pleased that now the current manager will stay with the nursery until April 2018 and then the previous manager will return from Maternity leave. If you do have any other concerns please do speak to the Nursery Manager direct and she will be more than happy to discuss these in person.

Both my son and daughter enjoy coming to nursery to play with friends and love all the staff that assist in their learning journey. The facilities are excellent and my children always come home singing new songs, counting or reciting the alphabet. I'm constantly amazed by their development.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

My child always has fun and eats well at Bright Horizons Hatton Hill. She is happy and settled here and we are very satisfied with the service.

We always receive thorough feedback/reports from staff and my child enjoys the extra activities on offer.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Excellent care and attention given to children.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

I have always been pleased with the care this nursery has provided to both my children, especially in the 'Bunnies' room (2-3 years), they both thrived and enjoyed their time here.

Food variety is good and healthy.

Activities run at the nursery are fun and help develop the kids' learning.

Overall I am pleased with Bright Horizons Hatton Hill and glad I chose it for my 2 children.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Both my sons have attended the nursery and have been very happy. The key workers really care for the children and treat them like their own.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Lovely, friendly nursery. My daughter has progressed so much since being there.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

It is very comforting to be able to hand over my son to someone who clearly cares about their job, and more importantly, my son. Whilst we have experienced turbulent times with sickness and all sorts of bugs (to be expected) the nursery, compared with others, seems to be clean and tidy. I would only comment that we have seen several jumps in cost in a very short space of time and I have not witnessed any improvements or modifications along the way!

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Excellent

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Satisfactory

Cleanliness: Good

Safeguarding: Satisfactory

Value for Money: Satisfactory

My youngest daughter has attended Hatton Hill Day Nursery and Preschool since she was one year old. We have been extremely satisfied with not only the level of care but also the genuine love and attention she receives.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I cannot recommend Hatton Hill Day Nursery highly enough. My son is incredibly happy there and all the staff genuinely care about his needs and he is thriving. Thank you to everyone for being so supportive and loving towards him.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Here are some recommendations for improvement:

1.Improved communications to parents/carers around staff departures i.e. with sufficient time to for parents to understand if this impacts their child's key worker.
2.Having regular touch points with parents on their child's learning progression.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Poor

Cleanliness: Good

Safeguarding: Satisfactory

Value for Money: Satisfactory

Marketa Cardon, Bright Horizons Team at Bright Horizons Windlesham Day Nursery and Preschool responded to this review on 20 Apr 2017:

Thank you for your feedback – your thoughts are very important to us. By giving us your feedback, you are helping us to understand how we can provide the highest level of care to our children and families. I would also like to assure you that especially the safeguarding and wellbeing of our nursery children is our key priority at all times, hence I’m going to ask the Nursery Manager to speak to you. Alternatively, you can contact us via ukfeedback@brighthorizons.com.

Hatton Hill Day Nursery and Preschool is a fantastic nursery setting for young children. The staff are helpful and knowledgeable and they show excellent care for the children. My daughter has grown so much in confidence and independence since attending this nursery and she loves it there. The staff are particularly good in giving time each day to give feedback to parents on their child's day. It is so helpful of me to talk to staff and ask questions as well as receiving a daily feedback sheet. I am so pleased that we chose to send out daughter to this nursery.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Really lovely nursery, with a homely & family feel. The staff are really caring and create a welcoming atmosphere.
The grounds and gardens are extensive, and the children enjoy these every day. My daughter also joins in with the swimming, ballet and theatrebugs - but is not so keen on the Jo Jingles. Would recommend to anyone - especially the Preschool room :)

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

This is a wonderful nursery that builds children's confidence, skills and nurtures their talents. My child's swimming progress is amazing - this is just one of the additional benefits of what nursery offers. Very happy to have chosen this one.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa Cardon, Mrkg at Bright Horizons Windlesham Day Nursery and Preschool responded to this review on 24 Nov 2015:

Thank you for your positive feedback.

The staff at Hatton Hill Day Nursery are totally engaged with both children and their parents. Both of my children have been very happy here. There are plenty of facilities and supplies that allow the children to explore, learn and have fun - often things that I will shy away from at home because of the mess these things can create! My eldest son was also perfectly prepared for his transition to school, having adapted to a few more formal learning sessions and becoming comfortable with numbers and phonics; Hatton Hill played a strong role in this.
I wouldn't hesitate to recommend them.

How likely would you be to recommend Bright Horizons Windlesham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Jennifer

Jennifer Harrison

Job Title: Nursery Manager

Joined: 2000

Description:

I have worked at Hatton Hill Nursery and Preschool for 11 years and during my time here I have worked with all age groups from babies to leader of our after school club. I am very passionate about leading the team and supporting our fantastic nursery, ensuring children receive excellent care and education as well as making sure they have lots of fun as they grow and learn.

Jenny

Jenny Harrison

Job Title: Deputy Nursery Manager

Joined: 2006

Description:

My name is Jenny Harrison and I am the Deputy Manager of Hatton Hill Nursery and Preschool, I have worked at the nursery for since 2006.
During my time here I have worked with all age groups from babies to leader of our after school club. I am very passionate about leading the team and supporting our fantastic nursery, ensuring children receive excellent care and education as well as making sure they have lots of fun as they grow and learn.